Job Description

Join Our Team as a German-Speaking Lifestyle Concierge!

We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests.

Key Responsibilities:

• Manage a wide range of requests and provide tailored services related to travel, dining, events, and more.
• Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members.
• Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively.
• Conduct thorough research and analysis to curate the best options for members’ desires.
• Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group.
• Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service.
• Actively contribute to the team’s success by sharing insights and experiences.
• Deliver exceptional customer service and receive valuable feedback to drive continuous improvement.

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Werden Sie Teil unseres Teams als deutschsprachiger Virtueller Lifestyle Concierge!

Für unser engagiertes Team im Bereich Luxury Lifestyle Management suchen wir eine serviceorientierte, herzliche und professionelle deutschsprachige Virtuelle*r Lifestyle Concierge In dieser Rolle betreuen Sie unsere Mitglieder persönlich und mit viel Feingefühl. Sie kümmern sich um ihre Wünsche, antizipieren Bedürfnisse und schaffen besondere Erlebnisse, die im Gedächtnis bleiben. Ihre Leidenschaft für exzellenten Service, Ihre Liebe zum Detail und Ihre kommunikative Stärke machen den Unterschied.

Ihre Aufgaben:

• Persönliche Betreuung unserer Mitglieder und Bearbeitung vielfältiger Anfragen rund um Reisen, Restaurants, Events, Freizeit und besondere Wünsche
• Nutzung Ihrer lokalen Kenntnisse und Ihres Gespürs für Qualität, um individuelle Empfehlungen und maßgeschneiderte Erlebnisse zu gestalten
• Aufbau vertrauensvoller, langfristiger Beziehungen durch aufmerksamen, zuverlässigen und diskreten Service
• Sorgfältige Recherche, um für jeden Wunsch die besten und passendsten Optionen zu finden
• Enge Zusammenarbeit mit Kolleg*innen und Partnern, um ein nahtloses, hochwertiges Serviceerlebnis zu gewährleisten und das gesamte Leistungsangebot der Ten Group erlebbar zu machen
• Dokumentation aller Anfragen und Interaktionen, um eine kontinuierliche, persönliche Betreuung sicherzustellen
• Aktiver Austausch im Team, Teilen von Ideen, Empfehlungen und Service-Best-Practices
• Begeisternder Kundenservice auf höchstem Niveau sowie der konstruktive Umgang mit Feedback zur stetigen Weiterentwicklung

Requirements

• Fluency in both English and German, with exceptional written and verbal communication skills in both languages.
• Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector.
• Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
• Proficiency in online research and resourcefulness in problem-solving.
• Passion for customer service and a keen understanding of luxury lifestyles.
• Ability to build rapport with clients and provide personalized service to enhance their experiences.
• Strong attention to detail and commitment to excellence in all aspects of work.

Working Pattern:

The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts will be scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 08:00 to 20:00 GMT. This is a full-time position, requiring a total of 40 working hours per week.

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Ihr Profil / Ihre Qualifikationen

• Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen
• Erfahrung im Kundenservice, Concierge-Service oder Lifestyle Management, idealerweise im Luxussegment
• Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten
• Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen
• Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse
• Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen
• Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen

Arbeitszeitmodell:
Der erfolgreiche Kandidat:in muss flexibel sein und bereit, in einem rotierenden Schichtsystem von Montag bis Sonntag zu arbeiten. Die Schichten werden entweder von Sonntag bis Donnerstag oder von Dienstag bis Samstag geplant, mit jeweils 5 aufeinanderfolgenden Arbeitstagen innerhalb der Betriebszeiten von 08:00 bis 20:00 GMT Uhr.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”