Job Description

We are seeking an experienced Virtual Dental Front Office Receptionist / Patient Care Coordinator to join a busy, patient-focused dental practice. This is an excellent opportunity for someone with strong U.S. dental front office experience who enjoys providing exceptional customer service, coordinating patient care, and supporting a fast-paced, multi-provider practice.

The ideal candidate is bilingual (English/Spanish), highly organized, detail-oriented, and experienced with dental scheduling, insurance verification, and patient communication.

What We're Looking For

We're looking for a dependable, patient-focused professional who enjoys helping patients, thrives in a collaborative environment, and takes pride in delivering outstanding service. If you have a strong dental front office background and enjoy working in a fast-paced virtual setting, we'd love to hear from you.

Key Responsibilities

• Manage recall lists and proactively schedule patients for preventive and follow-up appointments.
• Schedule, reschedule, and confirm patient appointments.
• Answer inbound calls and assist with AI receptionist overflow.
• Coordinate patient care and provide exceptional customer service.
• Perform dental insurance verification and eligibility checks as needed.
• Follow up with patients regarding recommended treatment plans after exams.
• Contact and reschedule no-show or missed appointments.
• Maintain accurate patient records within the practice management system.
• Support additional front office administrative tasks as assigned.
• Collaborate with multiple providers to ensure efficient scheduling and patient flow.

Requirements

Required

• 3–4 years of recent experience working in the front office of a U.S. dental practice
• Bilingual English and Spanish (spoken and written).
• Experience with:
• Patient scheduling
• Recall management
• Dental insurance verification
• Treatment follow-up
• No-show management
• General patient coordination
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service and organizational skills.
• Comfortable learning new processes and taking on additional responsibilities.

Preferred

• Experience using EagleSoft EMR
• Experience using the Weave phone system.
• Experience supporting a multi-provider dental practice.

Remote Work Requirements

• Dedicated, quiet home office suitable for HIPAA-compliant work.
• Reliable high-speed internet connection.
• Computer capable of running multiple applications simultaneously.
• Quality USB headset with microphone.
• Backup power and/or internet solution preferred.

Training & Support

• Comprehensive training provided by the practice.
• Direct supervision and ongoing support from the Practice Owner/Doctor.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 10 AM to 7 PM PST.