Job Description

InizioEngage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

To deliver telephonic educational support toidentifiedpatientswithin inthe field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.

This is your opportunity to joinInizioEngage and represent a top biotechnology company!

What’sin it for you?

• Competitive compensation

• Excellent Benefits –accruedtime off, medical, dental, vision, 401k, disability & life insurance, paid maternity andpaternity leavebenefits, employee discounts/promotions

• Employee discounts & exclusive promotions

• Recognition programs, contests, and company-wide awards

• Exceptional, collaborative culture

• Best Places to Work in BioPharma (2022, 2023, & 2025)

• Certified Great Place to Work (2022, 2023, 2025)
  

What will you be doing?

• To provide inbound or outbound non-promotional disease state related education and/or support toidentifiedcustomers as directed by the client company

• To provide therapy education and support

• To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, asrequired

• Maintaining excellent quality andprovidesuperior customer service while adhering to program call guides, talking points, FAQs

• To use only approved materials provided byInizioor by the client, without changing, copying, or distributing the information

• To attend and successfully complete all trainings,coursesand related competency assessments per the program requirements withinan appropriate standardand specifiedtimeframe

• Complete all required administrative responsibilities within the deadlinesrequiredfor the program, andInizioEngage.e.g.computer updates, emails, and time reporting

• Attend local and national program meetings and/or conferences, asrequiredand if possible

• Adhere to all company and client policies,proceduresand training requirements

• Perform other reasonable duties as requested

• Must safeguard patient privacy and confidentiality in remote setting by following the guidelinesset forth inthe Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring ofInizioEngage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services

• Return andmaintainall company equipment and materials according to company instructions
  

What do you need for this position?

• Current U.S. Healthcare professional license (RN, RT)

• Associate degree/Bachelor’s/BSN or equivalent work-related experience

• Preferred minimum of 2 years of experience working in respiratory disease state or related field

• A highly motivated self-starter with a desire to update professional knowledge base regularly

• Competency with Call Center Telephone TechnologyPreferred

• Demonstrate effective and professional communication

• Excellent interpersonal skills with pleasant telephone manner and articulate phone voiceDemonstrable organizational skills and the ability to manage multiple tasks

• Ability to multitask whilemaintaininghigh attention to detail andaccuracy

• Process excellence and ability to problem solve and be proactive

• Strong working knowledge of Microsoft Office, client-specific applications, and database systems

• Ability to join frequent meetings and calls without disruption or disconnecting

AboutInizioEngage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertiseand diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers,peopleand providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more aboutInizioEngage, visit us at: https://inizio.health/

InizioEngage is proud to be an equal opportunity employer. Individuals seeking employment atInizioare considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further,pursuant toapplicable local ordinances,Iniziowillconsider foremployment qualified applicants with arrest and conviction records.

InizioEngage is an equal opportunity employer M/F/V/D. We appreciate your interest in ourcompany,however, only qualified candidates will be considered.