Job Description

Inizio Engage has anew and excitingpartnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.

We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patientscaregivers as they navigate their diagnosis and treatment journey.

This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impactinpatients’ lives every day.

What’sin it for you?

• ​ Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)
  

What will you be doing?

• To provide in-bound or outbound non-promotionaldisease staterelated educational support toidentifiedcustomers as directed by the client company
• Conducting outbound medication adherencesupport topatients and or caregivers. Hours of operation could extend into evenings and weekends.
• Collecting demographic data and disposition for reimbursement services and literature fulfillment
• Tomaintainexcellent quality and superior customer service while adhering to program talking points or call guides andleveragelive video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio or by the client, without changing,copyingor distributing the materials
• To attend and complete all training courses and related competency assessments that Iniziorequires, toan appropriate standardand within a specifiedtimeframe
• Develop and strengthen relationships with key customers
• Tofacilitatethe development and provision of services across multiple healthcare sectors, asdeterminedby the Client or Inizio
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• Complete all required administrative responsibilitiesin a timely manner Some of these could include but are not limitedto;daily computer updates, weekly summary of activity reports,emailsand time reporting
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans,activitiesand developments and to exchange knowledge and experience within the Patient Solutions team
• Maintain all company equipment and materialsin accordance withcompany instructions
• Comply withall Inizio Policies and Procedures, along with all Client Policies and Procedures asrequired
• Perform other duties as requested

What do you need for this position?

• Current US healthcare professional license: RN
• Associates Degree/Bachelors/BSN
• Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with CallCenterTelephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertiseand diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers,peopleand providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:  https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental orphysical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further,pursuant toapplicable local ordinances, Inizio willconsider foremployment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in ourcompany,however, only qualified candidates will be considered.