Job Description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We are seeking an experienced Virtual Client Information Officer (vCIO) to provide strategic technology leadership and technical oversight for our managed services clients. This role is responsible for evaluating and optimizing client IT environments, developing long-term technology strategies, and ensuring infrastructure, security, and operational initiatives align with organizational objectives.

The ideal candidate brings a strong technical foundation, experience managing complex IT environments, and the ability to translate technical requirements into actionable business strategies. This individual will serve as a trusted technical advisor, partnering with executive stakeholders and internal engineering teams to drive infrastructure improvements, risk mitigation, and technology modernization.

Responsibilities

• Develop and execute strategic IT roadmaps that align infrastructure investments, technology initiatives, and business objectives.
• Evaluate client IT environments, including network architecture, server infrastructure, cloud platforms, endpoint management, and cybersecurity controls, to identify performance gaps and opportunities for optimization.
• Provide technical leadership and guidance on infrastructure modernization, system migrations, cloud adoption, and technology lifecycle management.
• Lead executive-level technology reviews, presenting infrastructure assessments, risk analysis, budget recommendations, and strategic initiatives to client stakeholders.
• Oversee IT budgeting, technology forecasting, resource allocation, and capital expenditure planning.
• Assess and strengthen client security postures through alignment with industry frameworks, regulatory requirements, and established IT governance practices.
• Partner with technical teams to scope, prioritize, and oversee infrastructure projects, ensuring solutions meet client requirements and operational standards.
• Identify technology risks, infrastructure deficiencies, and opportunities to improve system reliability, scalability, security, and performance.
• Establish and maintain technical standards, documentation practices, and IT best practices across assigned client environments.
• Mentor internal technical personnel and collaborate across departments to support consistent service delivery and technical excellence.
• Perform other duties as assigned.

Requirements

• Minimum of 5 years of experience in IT consulting, technical account management, infrastructure engineering, or IT leadership, preferably within a Managed Service Provider (MSP) environment.
• Demonstrated experience developing IT strategies, managing infrastructure budgets, conducting technology assessments, and advising C-suite stakeholders.
• Strong understanding of IT infrastructure, including network architecture, server environments, virtualization, cloud technologies, endpoint management, and cybersecurity practices.
• Ability to translate complex technical requirements into scalable IT solutions that support business objectives and operational efficiency.
• Experience with IT service management platforms and technologies such as ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365, and macOS environments.
• Industry-recognized certifications such as MCSA, VCP, CCNA, or equivalent technical credentials are preferred.
• Demonstrated ability to manage multiple client initiatives, prioritize technical requirements, and coordinate cross-functional resources in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills with the ability to work independently and manage competing priorities.
• Ability to support occasional evening client meetings, dinners, and industry events. Anticipated work schedule is approximately 47 hours per week.
• Must successfully pass a background check and possess a valid U.S. driver's license.

Benefits

Investing in Our Team is Key to Our Success!

Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.

Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.

Hybrid Work Schedule: This role is eligible for a hybrid work schedule after the successful completion of a 60-day onboarding period. Hybrid work eligibility is specific to this position and is intended to provide flexibility while maintaining collaboration, team engagement, and client support.

Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.

Growth & Development: We support employees' professional growth through structured career progression plans and certification incentives that reward employees with direct dollar-amount pay increases for earning approved industry certifications.

That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!

Our Commitment to Inclusion:

Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.

The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs evolve.

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