Job Description

About this Role

Our Virtual Bankers, located in Missouri are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from Interactive Teller Machines (ITMs) as well as via phone or other channels.

Work schedule may include some weekends and evenings and requires excellent attendance and punctuality.

In this Role You Will

• Process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible.
• Facilitate the ITM process for clients by providing step-by-step guidance through the ITM process. Connect to clients in a way that makes the video interactive solution a personable experience.
• Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed.
• Manage incoming and outgoing calls, representing the bank in a positive, courteous and professional manner.
• Assess clients' needs and cross-sell or make sales referrals of bank products and services.
• Assist in online account opening fulfillments and onboarding of new bank clients
• Process and perform check back of various remote banking duties to ensure accuracy and compliance with standards and procedures; detect potential fraud when possible.
• Meet or exceed established referral goals.
• Maintain knowledge of cyber threats and best practices to minimize risks to the organization.
• Provide regular feedback to identify opportunities to improve Banker Center process, procedures and training materials

Qualifications, Competencies and Skills

• High School diploma or equivalent.
• Minimum of three years experience in banking, customer service or other related area required. Bank teller or new accounts experience preferred.
• Bi-lingual or Multi-Lingual a plus.
• Strong customer service orientation.
• Ability to maintain a friendly, helpful and courteous attitude when working with clients or co-workers under diverse conditions.
• Ability to communicate, verbally, through video
• Experience communicating via virtual technology (Skype, Face Time, Video Conf.)
• Comfortable on camera, maintaining a friendly and professional appearance

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $18.00 - $22.00 per hour.