Job Description

We are seeking a part-time Virtual Receptionist with excellent English communication skills and an upbeat, friendly personality to join our team. This role involves interacting directly with potential clients over the phone to gather detailed information through questionnaires and taking meticulous notes regarding clients' property situations. The ideal candidate will efficiently manage inbound and outbound calls, ensuring all interactions are handled professionally and informatively.

Work schedule

• Part-time, 20 hours per week.
• Part-time position with flexible hours dedicated to making and receiving phone calls.

Responsibilities

• Conduct outbound calls to potential clients to collect detailed information through structured questionnaires.
• Receive inbound calls using a forwarded office line, providing professional and friendly client service.
• Take detailed notes during calls to accurately capture client information and the specifics of their property situations.
• Manage and update client information in the database to ensure accuracy and readiness for follow-up actions.
• Provide occasional administrative support related to the receptionist duties, as needed.

Qualifications

• Excellent command of the English language with strong verbal communication skills.
• Experience in a receptionist or customer service role, handling both inbound and outbound calls.
• Friendly and upbeat personality, with a professional demeanor and the ability to engage positively with clients.
• Strong note-taking and data entry skills, ensuring detailed and accurate records of all interactions.
• Proficiency in using phone systems and technology that support call forwarding from an office line.
• Flexibility in scheduling, with availability to cover designated hours specifically allocated for client interactions.
• A Bachelor’s degree in Business Administration, Communication, or a related field is required.

Other requirements

Computer/laptop

Processor: Intel Core i5 or higher

RAM: 8GB or higher

Storage: 256GB SSD or higher Operating

System: Windows 10 or macOS

Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher

Battery Life: Minimum of 8 hours

Internet

30 Mbps download and 10 Mbps upload

Accessories

Webcam

Noise-canceling headset with mic

Work set-up

Professional/presentable background

Quiet and distraction-free area