Job Description

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. We are currently looking for a Virtual Assistant with expertise in customer service to join our client's team.

In this role, you will be responsible for performing various tasks, including

• Handle and respond to 75+ inbound customer inquiries daily via phone, email, and live chat, ensuring timely and accurate support;
• Provide exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach in all interactions;
• Identify, troubleshoot, and resolve customer issues efficiently, escalating more complex cases when necessary;
• Manage and prioritize multiple tasks, conversations, and tickets in a fast-paced environment;
• Collaborate with internal teams (such as Sales, Marketing, and Operations) to resolve customer concerns and improve overall customer experience;
• Accurately document customer interactions, feedback, and resolutions in internal systems;
• Participate in team meetings, training sessions, and ongoing process improvements;
• Proactively identify patterns in customer issues and suggest improvements to workflows, processes, or knowledge base;
• Support cross-functional initiatives and contribute to team goals and performance metrics;
• Demonstrate a strong work ethic, adaptability, and a continuous willingness to learn and grow;

Requirements

• Proven experience in customer service/support or as a virtual assistant, handling inbound inquiries;
• Previous experience with real estate is a plus;
• Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat;
• Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email;
• Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills;
• Ability to multitask in a fast-paced, dynamic environment;
• Self-motivated with proven ability to learn quickly and contribute effectively;
• Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management;
• Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management);
• Supplementation and fitness industry knowledge/experience is a plus;

Benefits

• Work from home;
• Payment in dollars per working hour (40-hour week);
• Starting salary between 6$ - 12$ per hour depending on your experience, with room for raises based on performance;
• A workplace that values its people;
• Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.