Job Description

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.

• Full-time, 40 Hours/Week
• Fully remote, work from home
• Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
• Availability to work during EST business hours.

Key Responsibilities

Customer Service & Technical Support

• Respond promptly to customer inquiries via email, chat, and/or phone
• Troubleshoot basic technical issues and provide clear, step-by-step solutions
• Escalate complex concerns to the appropriate team when necessary
• Maintain a high level of professionalism and customer satisfaction

Calendar Management

• Manage and maintain calendars, ensuring accuracy and efficiency
• Schedule, reschedule, and coordinate meetings across different time zones
• Send reminders and ensure all stakeholders are informed and prepared

Appointment Setting

• Coordinate and confirm appointments with clients and internal teams
• Follow up on leads and inquiries to secure bookings
• Maintain organized records of scheduled and completed appointments

Administrative Support

• Perform general administrative tasks as needed
• Maintain accurate documentation and reports
• Support process improvements and workflow organization

Requirements

• Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
• Proven experience in customer service and/or technical support
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
• Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
• Ability to multitask and work independently in a fast-paced environment
• Reliable internet connection and a quiet work environment

Preferred Qualifications

• Experience working with US-based clients
• Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
• Tech-savvy with the ability to quickly learn new tools and platforms

What We’re Looking For

• A proactive and solution-oriented mindset
• Strong attention to detail and accountability
• Ability to communicate clearly and consistently with clients and team members
• A commitment to delivering high-quality support and adding value