Job Description

This is a full-time remote position (40 hours per week) providing comprehensive administrative andexecutive support to a busy outpatient mental health practice. The successful candidate willfunction as the clinic's front-line operational hub — managing communications, coordinatingschedules, and supporting growth initiatives.The ideal candidate is independent, reliable, and motivated to build a long-term career within amission-driven healthcare organization.
Key ResponsibilitiesPatient Communication and Front-Desk Functions● Answer incoming phone calls and respond to emails promptly● Provide clear, respectful information to current and prospective patients● Ensure no calls or inquiries go unanswered● Maintain confidentiality and professionalism in all interactions
Scheduling and Care Coordination● Schedule, reschedule, and confirm appointments● Maintain accurate provider calendars● Coordinate patient intake processes● Help optimize scheduling efficiency to reduce gaps and wait times
Insurance and Administrative Support● Assist with insurance paneling processes (preferred skill)● Support verification and administrative documentation tasks● Maintain organized digital records
Community Outreach Support● Conduct outreach to hospitals, agencies, and referral partners● Help maintain relationships that support patient referrals● Assist with tracking outreach activities
Executive and Operational Support● Identify workflow gaps and proactively suggest improvements● Support administrative projects as the clinic expands● Assist leadership with day-to-day operational needs

Candidate Profile

• Highly independent and able to work without constant supervision
• Empathetic, patient, and respectful with diverse populations
• Strong verbal and written communication skills
• Organized and detail-oriented
• Comfortable handling sensitive healthcare information
• Reliable with strong time-management skills
• Interested in a long-term role with growth potential

Preferred (Not Required)

• Experience in healthcare administration or mental health settings
• Familiarity with insurance processes or paneling
• Prior virtual assistant or remote administrative experience

Why Join Assist World?
100% REMOTE$50 birthday bonus$200 testimonial bonus$500 entry monthly raffleNO TRACKER. NO PROBLEM