Virtual Account Manager
Location:Hybrid – Candidate will ideally be based in the east of England but we are open to location for the right candidate with regular travel required
Are you motivated by building strong customer relationships and driving commercial success? Coloplast is looking for an ONPOS (Online Non Prescription Ordering Service) Account Manager to play a key role in supporting our ONPOS platform, ensuring customers gain maximum value while helping us grow revenue across key accounts. This is a role for someone who thrives on collaboration, insight, and delivering solutions that make a real difference to healthcare professionals and their patients.
Why Coloplast
Coloplast is a global leader in MedTech, with a mission to make life easier for people with intimate healthcare needs. In the UK and Ireland, we are proud of our market-leading sales and marketing operation, our collaborative culture, and our commitment to improving outcomes for patients and healthcare systems. ONPOS is a critical part of our offering, helping healthcare providers streamline ordering and supply processes.
About the Role
As ONPOS Account Manager, you will be instrumental in driving revenue across key accounts while maintaining strong, long-term customer relationships. You’ll provide regular optimisation calls and deliver valuable insights into customer usage, ensuring our solutions align with customer needs and objectives. You’ll support new account implementations virtually, gaining a deep understanding of ordering patterns and working closely with regional teams to resolve any supply or ordering issues quickly and effectively. This role also involves analysing ONPOS Power BI data to track progress, proactively engaging with customers to identify opportunities, and delivering product demonstrations and training to drive continued usage. You’ll attend regional business reviews to share learnings and collaborate with the ONPOS System Lead to address account requests and system requirements.
What We’re Looking For
We’re seeking a sales professional with experience in account management, ideally with knowledge of wound care or healthcare, though this is not essential. You’ll bring strong interpersonal skills, attention to detail, and the ability to communicate effectively with stakeholders at all levels. Experience with Power BI data analysis and Salesforce (SFDC) is desirable, alongside proven ability to operate in a fast-paced environment and adapt quickly to change. Prospecting skills to identify future opportunities will be key, as will a proactive, curious mindset and a strong desire to succeed within an ethical framework. Above all, we’re looking for someone forward-thinking, collaborative, and committed to continuous improvement.
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
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Coloplast develops products and services to make life easier for people with deeply personal and private medical conditions. These conditions are often associated with trauma and taboo. The more intimate the condition, the greater the requirement to come closer to customers, understand their world and develop solutions that are sensitive to their special needs. We call this intimate healthcare.
Closeness to all customers makes this possible. We listen to better understand needs and respond by finding new ways to do things better together. We lead the way by bringing the best ideas first and fast to market in the form of medical devices and service solutions.
Deeply private and personal medical conditions are our focus. Our passion to make a real difference to people’s lives is what drives and unites us. Our culture supports high ambitions and releases the full potential of our own people to achieve them.
Our business includes Ostomy Care, Continence Care, Advanced Wound Care, Interventional Urology and Voice & Respiratory Care. We operate globally, employing more than 16,500 people.
