BOKE Technology Co., Ltd

海外VIP用户服务(base上海)

BOKE Technology Co., Ltd  •  Onsite  •  1 day ago
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Job Description

海外VIP用户服务(base上海)

上海

全职

互联网 / 电子 / 网游

职位描述

岗位职责 1. 负责海外游戏玩家的咨询、投诉、充值、账号及活动问题处理,为海外用户提供在线服务支持; 2. 协助整理海外玩家反馈,提炼本地化问题、产品体验问题及运营优化建议; 3. 参与海外游戏项目的 FAQ、服务话术、邮件模板及知识库建设; 4. 配合海外运营、发行、社区团队完成活动支持和用户问题闭环。 任职要求 1. 本科及以上学历,印尼语母语者,有VIP客服经验优先; 2. 具备良好的中文/英语听说读写能力,能够完成日常沟通; 3. 对游戏行业、用户服务感兴趣; 4. 沟通耐心,逻辑清晰,能够准确识别用户诉求; 5. 具备较好的抗压能力和跨文化沟通意识。 加分项 1. 有海外社群运营经验; 2. 熟悉 Discord、Facebook、TikTok、Reddit 等海外社区平台; 3. 有游戏行业经历或游戏玩家经验优先。

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BOKE Technology Co., Ltd

About BOKE Technology Co., Ltd

Founded in 2010, based in Shanghai, Boke Technology Co., Ltd is an interactive entertainment company that has released more than 60 high-quality casual games, including Fish Hunter Champion, Roller Coaster Tycoon, etc. Our games have covered 200 countries and regions around the world with 500 million registered users and 40 million daily active users. At the same time, we have been awarded "Top 100 Chinese Internet Enterprises" for 6 consecutive years. In the future, we will actively promote the "Game+" concept, using game as the carrier to empower public welfare, medical care, education and other fields, let the game play more useful value to the society!

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Shanghai, CN
Year Founded
2010
Website
boke.com
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