Job Description

VIP客户服务专员 VIP Customer Service Specialist广州全职互联网 / 电子 / 网游职位描述岗位职责：
1.负责独立品牌VIP客户的邮件响应及订单全流程跟进，确保基础服务及时准确；
2.主导升级工单&投诉案件的受理、评估与闭环处理，协调技术、物流、仓储等相关部门推进解决；
3.独立完成量化工作任务，保障服务质量与客户满意度达标；
4.及时识别异常情况，分析根本原因，总结反馈至上级，协助制定解决方案并执行客户安抚，降低客诉影响，并推动流程优化。
Responsibilities:
1.Responsible for responding to emails from VIP customers of independent brands and managing the entire order process to ensure timely and accurate basic services.
2.Lead the handling, assessment, and resolution of escalated work orders and complaint cases, coordinating with relevant departments such as technical support, logistics, and warehousing to drive solutions.
3.Independently complete quantitative work tasks to ensure service quality and customer satisfaction meet standards.
4.Promptly identify abnormal situations, analyze root causes, summarize and report to superiors, assist in developing solutions, and execute customer measures to mitigate the impact of complaints and drive process improvements.
职位要求任职要求：
1.大专及以上学历，国际贸易、电子商务、英语等相关专业优先，优秀应届生可考虑；
2.英语CET-6及以上，具备良好的英文读写能力，能熟练处理英文邮件；
3.1年以上英语客服经验，有升级工单、重大投诉或跨部门协同处理经验者优先；
责任心强，逻辑清晰，具备较强的抗压能力与问题解决能力。
PS: 周休两天，轮休制，白中班，中班可支持在家办公。
Requirements:
1.College degree or above, with preference given to majors in International Trade, E-commerce, English, etc. Outstanding fresh graduates may be considered.
2.CET-6 or above, with strong English reading and writing skills, and the ability to handle English emails proficiently.
3.At least 1 year of experience in English customer service, with preference given to candidates experienced in handling escalated work orders, major complaints, or cross-departmental collaboration.
4.Strong sense of responsibility, logical thinking, and the ability to handle pressure and solve problems effectively. 投递