Job Description

At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we’re the trailblazers venturing into the unexplored.

Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace the competition in seizing new markets and to perfect the art of swift and effective establishment in the international gaming sector.

We are seeking a Hungarian-speaking VIP-Support manager of for one of our projects.

Key Responsibilities:

• Receiving and processing customer requests through various communication channels (mostly chats and emails, less phone calls).
• Assisting clients with simple questions related to finance, stocks, and the platform.
• Recording and maintaining a database of customer requests with a focus on quality work and compliance with SLAs.
• Ensuring a high level of customer satisfaction at the initial level, working on indicators.
• Collecting information about emerging issues and passing them on to senior colleagues.
• Informing customers about available bonuses and promotions
• Communicating with the audience at different stages of the customer lifecycle and at the request of the client;
• Effective time managing and task prioritizing.
• Working with Tableau, REA, Backoffice.

Qualifications

• Excellent communication and customer service skills.
• Good computer skills, knowledge of Excel/Google Sheets
• Willingness to learn and develop in the field of customer service.
• Attention to detail.
• Hard work ethic.
• Analytical skills and basic data skills.
• Creativity and ability to generate new ideas.
• Ability to work in a team and independently.
• Knowledge of English (B1 level).
• Knowledge of Hungarian (native speaker and/or C1 level).

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.