Seminole Gaming

VIP Services Specialist

Seminole Gaming  •  $42k - $52k/yr  •  Atlantic City, NJ (Onsite)  •  2 hours ago
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Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.

ESSENTIAL JOB FUNCTIONS:

  • Daily work assignments of VIP Services staff.
  • Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
  • Provides exceptional guest service that differentiates us from the competition.
  • Responsible for quality, consistency, and presentation of all products delivered to guests.
  • Adhere to the highest levels of guest service and ensure staff do the same.
  • Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
  • Develop department members’ knowledge and skills through education and training.
  • Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero)
  • Assist with the Collections Department
  • Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
  • Special Events
  • Kronos, Salesforce, 7 rooms (restaurants & beach rentals)
  • Call center host request and distributing high-end offers booked to Player Development
  • Performs other duties as assigned.

BENEFITS INCLUDE:

  • Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
  • 401K with match
  • Paid Time Off
  • Holiday Pay
  • Free Meals, Free Uniforms, Free Parking
  • Discounts at Hard Rock properties around the globe
  • All team members are eligible to participate in the discretionary annual bonus program
  • Training and leadership development programs
  • Salary range: $42,000-$52,000
Seminole Gaming

About Seminole Gaming

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe.

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates five other Seminole Casinos; in Coconut Creek and Hollywood, in Immokalee near Naples, and on the Brighton Reservation.

Seminole Gaming is committed to fostering diversity, equity and inclusion. The Office of DE&I was established in 2021 as a way to formally integrate our company values and mottos into our daily business operations. Its mission is to ensure that DE&I principles are used when making critical business decisions. We aspire to be known and respected for equitable and socially responsible practices.

Seminole Gaming is committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.

Diversity: is the celebration of differences and leveraging those difference to produce stellar results.

Equity: is a process of seeking fairness through deliberate and intentional actions.

Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Industry
Arts & Entertainment
Company Size
1,001-5,000 employees
Headquarters
Davie, Florida
Year Founded
Unknown
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