Quechan Indian Tribe

VIP Service Supervisor

Quechan Indian Tribe  •  California (Onsite)  •  2 months ago
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Job Description

Level: Experienced
Job Location: Quechan Casino Resort - Winterhaven, CA 92283
Position Type: Full TimeWe’re searching for a confident, service driven VIP Service Supervisor to elevate our casino’s guest experience!  In this leadership role, you’ll guide a team of VIP Representatives, ensuring our most valued players receive exceptional, personalized service every time they walk through the door. You’ll set the tone for hospitality excellence, coaching your team, solving challenges on the fly, and creating a seamless, high energy environment that keeps our VIP guests coming back.
We’re looking for someone who’s proactive, polished, and passionate about delivering world class service. If you thrive in a fast paced setting, love leading people, and enjoy creating unforgettable moments for valued guests, this is your chance to shine.

QualificationsUnder general supervision of the Player Development Manager, The VIP Services Supervisor leads the daily operations of the VIP Services team, ensuring exceptional service delivery, staff development, and flawless execution of VIP programs and events while maintaining strong relationships with high-value players. Maintains confidentiality of all privileged information.
High school diploma or equivalent required, bachelor’s degree in hospitality, business, or related field preferred. Three or more years of experience in hospitality, customer service, or VIP/concierge services.  Prior supervisory or team leadership experience required. Background in luxury service environments (casinos, resorts, hotels, or entertainment venues) is highly valued. Bi-lingual a plus. Flexible schedule availability, including evenings, weekends, and holidays. Must be 21 years of age. Must be able to successfully pass pre-employment drug/alcohol screen, random drug and controlled substance abuse tests, background investigation, obtain and maintain gaming license in Arizona and California. Native American preference and/or experience with Native American culture and government preferred. Tribal preference given to qualified tribal members.
Quechan Indian Tribe

About Quechan Indian Tribe

Located at 350 Picacho Road in Winterhaven, California, the administration building sits atop Indian Hill overlooking Paradise Casino to the East and the construction of the new Fort Yuma Health Care Center to the North.

Here you will find the offices of the President, Vice-President, and the Tribal Council Members. The Tribal Chambers is also located within the building where meetings with the Tribal Council are held.

Also located within the administration building are the offices for the Tribal Administrator, Tribal Council Secretary, Comptroller, Human Resources, Payroll, Revenue Distribution, Finance, our Grants Writer/Coordinator and Records Retention.

The hours of operation are Monday through Friday, 8:00 a.m. to 12:00 p.m. and 1:00 pm. to 5:00 p.m. The offices are closed between 12:00 p.m. to 1:00 p.m. for lunch break.

Physical Address:

350 Picacho Road

Winterhaven, CA 92283

Mailing Address:

P.O. Box 1899

Yuma, AZ 85366-1899

Phone:

(760) 919-3600

Fax:

(760) 572-2962

Industry
Government & Public Safety
Company Size
51-200 employees
Headquarters
Yuma, Arizona
Year Founded
1900
Website
quechantribe.com
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