Job Description

Location: N Richland Hills, TX | Type: Full Time

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand.

We are looking for a VIP Sales Manager to join our high-performing sales team. This role is focused on delivering an elevated customer experience while driving strong sales performance and supporting a fast-paced, customer-first dealership environment.

This is not a traditional desk-only management role — the VIP Sales Manager is actively involved in the sales process, customer engagement, and team execution.

What You'll Do:

• Oversee and support high-priority and VIP customer opportunities from lead to delivery
• Work deals directly at the desk, ensuring strong structure and profitability
• Partner with sales consultants to improve closing ratios and customer experience
• Handle escalated customers and high-value negotiations
• Ensure consistent follow-up and CRM discipline across the sales team
• Support showroom traffic, appointments, and internet leads when needed
• Coach sales consultants on process, presentation, and closing techniques
• Maintain a strong focus on CSI and long-term customer relationships
• Collaborate with management on inventory strategy and sales performance goals

What You’ll Need:

• Prior experience as a Sales Manager, Desk Manager, or high-performing Senior Sales Consultant
• Strong closing ability and deal structuring experience
• Excellent communication and customer handling skills
• Ability to stay organized in a fast-paced, high-volume environment
• Leadership presence with a hands-on, team-first approach
• Automotive dealership experience required
• Experience with Honda or similar high-volume franchises is a plus

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts