Crescent Hotels & Resorts

VIP Relations Manager

Crescent Hotels & Resorts  •  $75k/yr  •  Honolulu, HI (Onsite)  •  14 days ago
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Job Description

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu, we invite you to embrace adventure and embark on a journey beyond the ordinary.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

  • Highly competitive compensation (salary range - $72.000.00 - $75,000.00)
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

Serve as the primary point of contact for condo owners, addressing inquiries, concerns, and service requests promptly and professionally. Coordinate communication between owners, property management, and hotel or resort operations to ensure smooth day-to-day management. Oversee owner-related administrative tasks, including account management, billing, reporting, and compliance with governing documents. Organize owner meetings, events, and communications to keep residents informed and engaged with community initiatives. Collaborate with operations, maintenance, and finance teams to resolve issues, improve services, and enhance owner satisfaction and retention.

Does this sound like you?

  • 2 -3 years of experience in hotel operations.
  • Proficiency in hotel management software.
  • Excellent leadership and team management skills.
  • Strong problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Familiarity with local and international hotel regulations.
  • High school diploma or equivalent.
  • 2+ years of supervisory experience in a front office setting.
  • Proficient in Microsoft Office Suite.
  • Ability to work flexible hours, including nights and weekends.
  • Strong attention to detail.
  • Capable of multitasking in a fast-paced environment.
  • Excellent customer service skills.
  • Strong organizational skills.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Crescent Hotels & Resorts

About Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.

Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Fairfax, Virginia
Year Founded
2001
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