Job Description

The VIP Program Manager oversees the strategic direction, daily operations, and compliance of the VIP Program at Subaru of America, Inc (SOA). This program introduces eligible retail customers to the retailer network, providing special pricing in a haggle-free environment. The role involves managing procedures, interacting with various departments, retailers, and vendors to ensure adherence to corporate policies and objectives, fostering long-term relationships.

Major Responsibilities

• Direct daily operations of VIP Administrators to ensure prompt handling of VIP referrals, efficient verification of eligible units, timely payment of retailer fees, and completion of daily and monthly reporting.
• Empower the VIP Administrator team to achieve goals and objectives through training, development, and resource support.
• Develop, manage, and review the work of VIP staff, including performance reviews, career development, and hiring activities.
• Address daily operational issues, resolve escalations, and cover unplanned employee absences when needed.
• Oversee the development of the VIP promotional strategy and guide the VIP Marketing & Relationships Manager in creating marketing programs and promotions.
• Collaborate with Marketing, Fleet Sales, Regional teams, and other departments to enhance retail and wholesale sales.
• Establish and review internal policies and procedures to maximize program potential and ensure efficient execution.
• Conduct an annual review of the VIP policy to meet SOA and retailer needs, incorporating enhancements and changes as needed.

Required Skills and Personal Qualifications

• Strong planning and organizational skills with a comprehensive understanding of the Subaru sales structure, order/delivery process, accessory pricing, and regional incentives.
• Proficient in Microsoft Office Suite, including expertise in Oracle Order Management (OM), Subaru Allocation Management (SAM), and Subarunet Systems.
• Detail-oriented with strong analytical and customer relations/communications skills.
• Working knowledge of Subaru vehicle models, equipment, features, benefits, and accessories.
• Ability to interface effectively with all levels of the organization and business partners.
• Tact and diplomacy to gain cooperation, along with problem-solving and negotiation skills to address daily challenging customer/retailer situations.
• Willingness and ability to travel as needed to foster relationships with new business partners, as well as call on participating suppliers and retailers.
• Capacity to mentor direct reports for professional growth and career development

Education/Experience Requirements: 4-year college degree (BA, BS) and 8 to 10 years' experience

Work Environment

• Office Location: Camden, NJ apart of the Greater Philadelphia Area (Philly)

• Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)

Compensation: The recruiting base salary range for this full-time position is $94,800 - $135,400 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M1)

WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits

- Medical, Dental, Vision Plans

- Pension, Profit Sharing, and 401K Match Offerings

- 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays

- Tuition Reimbursement Program: $15,000 yearly benefit

- Vehicle Discount Programs

Learning & Development:

- Professional growth and development opportunities

- Direct partnership with senior leadership

- Formal Mentorship Program

- LinkedIn Learning License

Visit our careers landing page for additional information about our compensation and benefit programs.

ABOUT SUBARU

Love. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.