Are you obsessed with creating unforgettable, brick-tastic experiences? Do you love making guests feel special, valued, and truly wow’d? If so, we’d love you to join our LEGOLAND® VIP Team
As a VIP Host, you’ll be right at the heart of the LEGOLAND® guest experience, helping build magical moments for our most important guests while contributing to one of the most fun and rewarding places to work in the world. This is a frontline, guest-facing role for confident, experienced hosts who enjoy connecting with families, delivering personalized service, and going the extra mile.
Act as a trusted member of the VIP team, supporting smooth and efficient resort operations.
Lead by example with professionalism, positivity, and outstanding guest service.
Attend shift meetings to stay aligned on daily priorities.
Be the first friendly face and go-to contact for VIP guest enquiries, offering solutions, reassurance, and helpful information.
Create unforgettable moments through VIP tours, hotel packages, birthday parties, special events, and bespoke experiences across the resort.
Get to know each guest and personalize their visit to exceed expectations.
Handle VIP bookings and reservations with care and attention to detail.
Respond confidently to enquiries via email, phone, and face-to-face interactions.
Act as a VIP concierge before arrival and throughout the guest’s visit, turning enquiries into exciting experiences.
Send post-visit surveys and use feedback to help us continuously improve.
Follow all VIP standards and procedures to ensure a premium experience every time.
EXPERIENCE AND QUALIFICATIONS
• Preferred experience in a guest-facing role such as a commercial or theme park environment.
• Excellent communication and collaboration skills.
• Basic math and computing skills are preferred.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.
USD $14.50/Hr.
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The greatest place in the world to work and play 💜
Merlin Entertainments is the global leader in branded entertainment destinations. We create and deliver memorable, immersive brand experiences for over 60 million guests every year.
Merlin Entertainments has over 140 attractions worldwide, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort.
Working for Merlin Entertainments is unlike a job anywhere else. You could be counting penguins, protecting the sea, crafting the perfect celebrity eyebrows or making a child’s day magical. Not all of us have jobs in attractions, but we are all involved in fascinating work. Sound like fun? Join us, and be part of creating amazing memories for millions of people around the world.
