Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

A service-driven and detail-oriented VIP Coordinator to support the daily operations of our VIP services. This role plays a vital part in delivering exceptional, personalized experiences for high-profile guests throughout their stay. Working in close partnership with the VIP Manager and broader hotel team, the VIP Coordinator helps manage guest preferences, coordinate services, and ensure a seamless and memorable arrival-to-departure journey. This position offers excellent exposure for individuals interested in building a career in VIP Services, Guest Relations, or other Rooms Division roles.

Who You Are

A self-motivated and proactive team member who takes initiative and anticipates guest needs before they arise. Calm and confident under pressure, with the ability to adapt quickly and solve problems in real time.

Discreet and trustworthy, maintaining a high level of confidentiality in all interactions. Detail-oriented and organized, consistently following through on guest requests and operational tasks. Naturally personable and empathetic, creating memorable and authentic guest connections.

What You Will Do

• Serve as a point of contact for VIP guests, managing preferences, requests, and ensuring exceptional service throughout their stay.
• Assist in the coordination of VIP events, experiences, and itineraries, ensuring all logistics are accurate and aligned with guest expectations.
• Collaborate with internal departments (Housekeeping, Food & Beverage, Security, Concierge) to deliver smooth and consistent service.
• Maintain accurate and up-to-date guest profiles, logs, and service notes to support personalized experiences.
• Help manage VIP reservations, special arrangements, and pre-arrival planning details.
• Coordinate entertainment, dining, and transportation needs, including working with third-party vendors.
• Respond to guest inquiries and requests through various channels (in person, phone, email) with professionalism and urgency.
• Support the VIP Manager in executing departmental initiatives and service enhancements.
• Work a flexible schedule, including weekends, evenings, and holidays, as required by guest demand and department needs.

Your Experience Includes

• Minimum of one year of experience in hospitality or relevant industry required.
• Previous experience with supporting high-profile or VIP guests preferred.
• Proficiency in Microsoft Suite and ability to learn Property Management Systems required.
• Familiarity with Opera, HOTSOS, Alliant, Sertifi, Resy, and Zomato is preferred.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing and walking repetitively throughout shift.