Job Description

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a VIP Coordinator to join our VIP Department

Responsibilities:

• Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support.
• Ensure professional and customer-oriented communication with players.
• Monitor player activity and account status in the CRM system.
• Maintain accurate and up-to-date records of player inquiries and account information.
• Escalate complex cases to senior specialists or VIP managers when necessary.
• Follow company service standards and internal procedures.
• Collaborate with CRM, Payments, and Marketing teams as needed.
• Inform players about available bonuses, promotions, and personalized offers (based on templates and guidelines).
• Represent the company positively and adhere to Responsible Gaming principles.

Requirements

• Experience in the iGaming industry: Minimum 6 months (support, customer service, or related roles).
• Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
• Languages: English — fluent (C1); German— fluent (C1).
• Customer Orientation: Ability to work with different player types, including demanding users.
• Stress Resistance: Ability to handle a high volume of incoming requests.
• Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
• Attention to Detail: Accuracy, reliability, and adherence to procedures.
• Education: A background in service, marketing, business, or related fields is an advantage.

Benefits

• Remote work opportunity.
• Flexible working schedule.
• Interesting product.
• Learning opportunities.
• Career growth prospects.