Bartenders in this position are held to the highest standards in both guest service and bartending skills as this position will be taking care of our Elite guests. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).
This position is responsible for ensuring the operational viability and profitability of the Bar Department under the F&B Department through the coordinated/cooperative efforts of all co-workers and Bar Supervisor. However, other duties may be assigned as deemed necessary by senior management.
CASINO OPERATIONS
Greet guest and team members eagerly upon arrival to the VIP Bar, always maintain an elevated level and proactive guest service approach.
Consistent and efficient mixology and preparation skills
Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino.
Maintaining attendance to ensure VIP Bar has necessary coverage to provide efficient guest service standards.
REGULATORY COMPLIANCE
Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.
Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
ORGANIZATIONAL GROWTH/DEVELOPMENT
Judgment/Decision Making
Under the direction of department management forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.
Communications
Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.
Prior customer service in a fast-paced environment preferred.
Must have excellent customer service/communication skills.
Must maintain a very neat and professional appearance and always uphold the company appearance standards.
Must maintain good posture and poise throughout your shift.
QUALIFICATIONS
Previous extensive bartending experience.
EDUCATION and/or EXPERIENCE
High school diploma or GED
At least three to five years (3-5 years) bartending experience in a full-service bar and/or restaurant
KNOWLEDGE, SKILLS & ABILITIES:
Ensure the operational effectiveness of the bar through the bartending team. (Operational Effectiveness): meaning the capability to deliver superior service and quality products in a consistent manner to both guests and staff.
Serve as a role model to staff and management by performing duties professionally, interacting with guests, managers, staff, and community with integrity while maintaining a positive working environment that encourages cooperation and respect for all.
Help in maintaining a workplace that is comfortable, clean, and fun. Understanding the safety of its staff and guests along with the security of the casino’s assets.
Helps ensure the smooth delivery of products to the guests.
Mixology and preparation – ensuring consistency and efficiency of all products-offering ideas for new products and specials.
Strives to improve the overall operation of the bar and the guest experience by quick, professional interaction and delivery of products.
Interacts with guests daily to ensure 100% guests’ satisfaction as pertains to this area of operations.
Leads by example, follows direction, and ensures all aspects of the operation are met and delivered.
Always mindful of ways to save/generate revenue for the casino, especially pertaining to the bar operations.
Holds him/herself accountable above all normalcies for the good of the department.
Knows and follows all casino policies and procedures.
Follows all city, county, state, federal & tribal laws.
Understands that it takes a TEAM to accomplish our goals, vision, and objectives.
Under all circumstances, reaches towards calmness, tact, and creativity to ensure that all situations are handled professionally.
Ability to handle confrontation and intoxicated individuals and being able to assist management reach a respectful resolution.
Provide fast, friendly, professional, and responsive customer service to casino guests & staff.
Able to multi-task: able to serve multiple guests at any given time.
Must know cocktail/bar mixes and follow all recipes for all drinks including utilizing proper equipment and garnish for all related beverages. Up-sells all products as an additional method of increasing sales.
Knows and promotes current casino events and programs and is able to asset guest with questions.
Uses the 10/5 rule: ten feet-make eye contact and smile, five feet-greet and speak to the guest.
Basic knowledge of our Micros POS systems
Good interpersonal skills and knowledge of computers, basic understanding of bar equipment
Available to work required schedule which may include nights, weekends, and holidays and overtime when needed.
The ability and drive to deliver genuinely great service and to create a warm and friendly atmosphere for our guests.
Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations.
Keeps the working area clean and organized and assists in maintaining the cleanliness of the casino.
Complete all assigned duties as required and needed for opening and closing bars.
Any other duties as needed and/or assigned.
EMPLOYMENT AUTHORIZATION, WORK CARDS
Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.
Otoe Missouria Gaming Permit
Liquor License
Food Handlers Permit or Certification
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of these jobs. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is also regularly required to reach with hands and arms, and to sit, climb or balance and stoop, bend, kneel, crouch or crawl. The Team Member may be exposed to heat and cold and all-weather conditions depending on department area. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Team Member must be able to stand for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The Team Member is regularly exposed to extreme heat and cold and all-weather conditions. The noise level in the work environment is moderate and mostly loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This Company promotes a drug-free work environment.
PUBLIC RELATIONS
Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.
DISCLAMER-
The above statements are intended to describe the general nature and level of work being performed by people assigned to entry level positions. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
