Job Description

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We are looking for a VIP Account Manager - Hungarian speaking, who will be responsible for the VIP customers' retention and the increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs;
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behaviour to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables.

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and Hungarian both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus
• Food vouchers (102 EUR);
• Annual bonuses;
• Appreciation gifts (birthday, wedding, newborn, etc.);
• Up to 25 vacation days;
• 6 undocumented sick leaves;
• Medical insurance and dental coverage;
• Sport card 70% coverage (Multisport and/or CoolFit);
• Office massages;
• Breakfast, lunch & snacks in the office;
• Monthly team events;
• Great office location.

Important Information:

• This is an office-based position in Sofia, Bulgaria.
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

Grow fast, shine globally

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