Job Description

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We are looking for a German VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English and German both written and spoken;
• Proactive person with good support/sales skills;
• Strong communication and negotiation skills;
• Attention to details;
• Previous experience will be considered as an advantage.

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues;
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
• Ensure that products’ compliance is being followed according to relevant regulations;
• Previous experience as a Sales agent will be considered as an advantage;
• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month).

We offer excellent benefits, including but not limited to:

• Monthly food vouchers (100 EUR);
• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
• Starting from 20 paid leave days;
• 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team-building events and activities;
• Career growth opportunities;
• Sunny, spacious office.

Grow fast, shine globally

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