MICO WORLD

VIP客服(线上兼职)

MICO WORLD  •  Onsite  •  19 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

VIP客服(线上兼职)
开罗
顾问
互联网 / 电子 / 网游
职位描述
1、作为 VIP 客户的主要联系人,提供个性化的支持和解决方案
2、通过聊天或电话及时、专业地回复咨询
3、管理和解决复杂的客户问题,必要时进行升级处理
4、监控 VIP 客户账户,预测需求并识别提升服务的机会
5、与内部团队(产品、IT 等)协作,确保有效传达客户反馈
6、向 VIP 客户通报新功能、促销活动和专属活动
7、在所有沟通中保持高度的保密性和专业性
8、在系统中准确记录客户沟通情况和问题解决情况
9、为改善 VIP 客户体验的流程改进做出贡献
职位要求

1、高中毕业或同等学历(本科优先),阿拉伯语、英语可作为工作语言
2、有 2 年以上客户服务经验,尤其专注于高端或 VIP 客户
3、有金融科技、语音聊天应用、酒店或游戏应用背景者优先
4、具备出色的口头和书面沟通能力,能够清晰、专业地传达复杂信息
投递
MICO WORLD

About MICO WORLD

MICO WORLD is an Internet company that focuses on the social entertainment industry. It has launched a number of social entertainment applications, including MICO, YoHo, TopTop, and SUGO. We have been deeply engaged in markets such as the Middle East, Southeast Asia, North America, Japan, and Korea for a long time. Our business covers more than 150 countries and regions around the world, and the number of global registered users of our products has exceeded 200 million.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2014
Social Media