BOKE Technology Co., Ltd

VIP用户服务(休闲游戏)

BOKE Technology Co., Ltd  •  Shanghai, CN (Onsite)  •  1 day ago
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Job Description

VIP用户服务(休闲游戏)
上海
全职
职能 / 支持 - 客服
职位描述
岗位职责:
1. 负责 VIP 玩家相关服务工作,建立长期稳定的用户关系;
2. 跟进并处理 VIP 玩家在游戏过程中遇到的复杂问题和重点诉求;
3. 对玩家情绪、行为和风险进行判断,及时进行安抚和干预,降低流失风险;
4. 协调研发、发行等相关团队,推动问题解决并向玩家反馈结果;
5. 总结高价值用户的共性需求和典型问题,向研发、发行等团队输出优化建议。
我们希望你:
- 本科学历,热爱游戏行业;
- 有自驱力,有判断力,遇到问题能主动推进而不是被动等待;
- 具备良好的沟通能力和共情能力,对用户体验敏感,有服务意识和责任感;
- 有VIP 服务、用户运营或相关经验者优先。
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BOKE Technology Co., Ltd

About BOKE Technology Co., Ltd

Founded in 2010, based in Shanghai, Boke Technology Co., Ltd is an interactive entertainment company that has released more than 60 high-quality casual games, including Fish Hunter Champion, Roller Coaster Tycoon, etc. Our games have covered 200 countries and regions around the world with 500 million registered users and 40 million daily active users. At the same time, we have been awarded "Top 100 Chinese Internet Enterprises" for 6 consecutive years. In the future, we will actively promote the "Game+" concept, using game as the carrier to empower public welfare, medical care, education and other fields, let the game play more useful value to the society!

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Shanghai, CN
Year Founded
2010
Website
boke.com
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