XPENG

行政高级经理(VIP餐厅接待运营)

XPENG  •  Onsite  •  3 months ago
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Job Description

行政高级经理(VIP餐厅接待运营)急招广州全职职能板块职位描述1. 高端单点接待执行
- 主导公司商务接待中心的全场景驻场服务,包括但不限于:政企访客接待、战略签约仪式、投资人路演、高管闭门会议等高规格活动;
- 根据来宾级别动态调整服务标准(如茶歇定制、动线引导、隐私保护),确保现场服务0差错。
2. 空间体验设计与品质管控
- 打造 “5分钟极致体验” :从访客入厅至离场的全触点管理(迎宾→寄存→休憩→会议→送别),设计具有企业特色的仪式感环节(如AI互动展示、文化微体验);
- 每日服务质检:视频抽检、设备巡检等方式,保障环境(温湿度/香氛/音乐)、物料(茶具/鲜花/印刷品)、人员状态100%达标。
3. 属地化文化融合
- 深度运营属地资源:基于接待中心空间特性,设计“一城一味”文化体验,精准匹配来宾地域背景;
- 建立 “禁忌清单” 实时更新机制(宗教/民族/健康饮食禁忌),联动厨房3分钟内完成餐单调整。
4. 数字赋能与知识沉淀
- 运用 接待中控系统 实时调度服务资源(人员/设备/物资),动态监控服务时效;
- 提炼高价值服务案例,输出 《单点接待服务白皮书》(话术库/应急场景库/体验创新案例)。 职位要求1. 硬性条件
- 本科及以上学历,5年以上高端酒店行政酒廊/企业会所/使馆接待厅驻场服务管理经验;
- 形象气质佳着装得体,普通话一级水平;
- 持有高端服务认证(金钥匙/WSET品酒师/高级茶艺师)者优先。
2. 核心能力
- 场景化体验设计:能依据访客画像在10分钟内切换接待风格;
- 味觉审美体系:精通中国八大菜系搭配逻辑,掌握咖啡豆产区/红酒单宁等专业知识,可独立设计文化主题茶歇。
- 多线程控场:同时保障3组以上VIP接待时,仍保持服务温度及细节精度。
3. 加分项
- 掌握基础商务外语(英语必备),熟悉主要国家文化禁忌;
- 具备空间美学功底:能提案接待中心软装升级方案(灯光/艺术陈列/智能设备);
- 有米其林/黑珍珠餐厅服务设计经验。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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