BOKE Technology Co., Ltd

游戏VIP 用户服务专员

BOKE Technology Co., Ltd  •  Onsite  •  18 days ago
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Job Description

游戏VIP 用户服务专员上海正式互联网 / 电子 / 网游客服职位描述岗位职责
1. 负责游戏 VIP 用户的日常维护、问题响应和关系经营;
2. 针对高价值用户提供更精细化的服务支持,提升用户满意度和留存体验;
3. 识别用户需求、情绪和风险,及时联动项目组处理重点问题;
4. 参与用户分层维护、活动触达、用户回访及服务策略执行;
5. 沉淀 VIP 用户典型案例,为产品体验、活动设计和运营策略提供反馈。
职位要求任职要求
1. 本科及以上学历,专业不限,市场营销、心理学、管理学、语言类、传媒类专业优先;
2. 具备较强的沟通表达能力和用户洞察能力;
3. 情绪稳定,有耐心,能够处理复杂用户场景;
4. 对游戏商业化、用户关系维护、服务运营有兴趣;
5. 有较好的执行力和边界意识,能够按照规则完成用户维护动作。
加分项
1. 有销售、用户运营、社群运营、客服、活动执行经验;
2. 熟悉游戏付费用户行为或重度游戏用户生态;
3. 有较强的复盘能力,能从用户案例中提炼共性问题。
职位信息 团队介绍:培养方向
VIP 用户运营、服务主管 投递
BOKE Technology Co., Ltd

About BOKE Technology Co., Ltd

Founded in 2010, based in Shanghai, Boke Technology Co., Ltd is an interactive entertainment company that has released more than 60 high-quality casual games, including Fish Hunter Champion, Roller Coaster Tycoon, etc. Our games have covered 200 countries and regions around the world with 500 million registered users and 40 million daily active users. At the same time, we have been awarded "Top 100 Chinese Internet Enterprises" for 6 consecutive years. In the future, we will actively promote the "Game+" concept, using game as the carrier to empower public welfare, medical care, education and other fields, let the game play more useful value to the society!

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Shanghai, CN
Year Founded
2010
Website
boke.com
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