Job Description

About Us:

Hampshire Property Group (HPG) is a proudly Australian, family-owned business with over 20 years of experience in creating vibrant lifestyle communities and holiday destinations. With a diverse portfolio of residential and holiday parks, we are committed to maintaining high-quality financial operations that support our growing business.

Crystal Waters Estate, in the Great Lakes District of Forster-Tuncurry, is a warm and inviting lifestyle village that provides residents with a tranquil setting to begin the next chapter of their life, our residents enjoy the comfort and security of our gated community.

We are looking for an experienced Village Manager who is passionate about resident relations, compliance, and day to day operations. This role is assisted by a support office to ensure the smooth and efficient running of the property. This leadership role requires a resilience leader, who is comfortable with managing resident relations. There is also an element of sales management.

Key Responsibilities:

• Lead a small number of village employees to successfully carry out responsibilities and duties.
• Problem solve and coordinate the day-to-day facility operations including maintaining the high standard of grounds and maintenance, amenities
• Handle and resolve customer / resident complaints in a courteous and professional manner, build professional relationships.
• Ability to train and undertake sales process for pre-loved homes.
• Ensure the village is safe and harmonious for guests and staff.
• Financial and revenue management and reporting of the properties
• Responsibility for front office / admin duties across the properties including rostering and other administrative duties with support of an office administrator
• Responsibility for on-call for emergencies within the Village.

What you need to succeed:

• Previous Lifestyle/Community village management or similar operational management experience is preferred but not essential – transferrable skill sets considered
• Strong communication and ability to lead a team and respond to residents
• Sound technology and computer skills, knowledge of RMS or similar system
• Well-developed organisation, and people management skills
• Demonstrated ability to interact and negotiate with stakeholders such as challenging residents in a professional manner.
• Strong awareness and demonstrated experience in safe work practices.
• High integrity and values which are aligned with the business
• Resilience and energy
• Valid full Australian drivers license
• First Aid certificate and Police check

What We Offer You

• A rewarding career working with residents, a Monday to Friday role.
• Opportunities for learning.
• A supportive and collaborative work environment with experienced support professionals and a peer network.

Applications

Please send through an up-to-date resume along with a short summary about yourself by clicking the Apply Now button.

Recruitment Agencies

Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.