Job Description

At Oceania, we believe in building communities where people feel valued, connected, and supported. We are currently seeking a warm, organised, and customer-focused Village Coordinator & Receptionist to join our team at Waterford Village in Hobsonville

This full-time position combines 25 hours per week as Village Coordinator and 15 hours per week in Reception, offering a varied and rewarding role where no two days are the same. As one of the key points of contact within the village, you'll play an important role in creating a welcoming environment, supporting the day-to-day operations of the village, and helping residents enjoy a vibrant and fulfilling lifestyle.

What you'll be doing

Reception & Administration:

• Be the welcoming face of the village for residents, visitors, contractors, and families.

• Provide professional and friendly customer service, creating a calm and positive experience for everyone who visits.

• Deliver high-quality administrative support to the Village Manager and wider village team.

• Assist with accounts payable, petty cash, supplier coordination, and general office administration.

• Support the smooth day-to-day operation of village services and facilities.

• Manage enquiries and resolve issues efficiently and professionally.

V illage Coordination & Resident Engagement:

• Act as a key point of contact for residents, providing exceptional customer service and promptly addressing their needs.

• Work closely with the Village Manager to coordinate village activities, events, and operational tasks.

• Engage with residents daily, offering support and ensuring they feel connected, informed, and valued.

• Develop and deliver engaging activities and lifestyle programmes that encourage participation, wellbeing, and enjoyment.

• Organise group outings, social events, workshops, and community initiatives that foster a strong sense of community.

• Support residents to engage with technology, including the resident app and virtual events.

• Facilitate resident feedback through focus groups and other engagement opportunities.

• Build positive relationships with residents, families, external providers, and community organisations.

• Maintain up-to-date knowledge of village services, policies, and emergency procedures, ensuring residents and stakeholders are well informed.

What you'll bring

• Previous experience in a reception, administration, customer service, village, hospitality, or community-focused role.

• A genuine passion for delivering exceptional customer service and creating positive experiences for others.

• Strong organisational and administrative skills, with the ability to manage multiple priorities effectively.

• Experience with accounts payable, petty cash, and supplier administration would be advantageous.

• Excellent communication and interpersonal skills, with the ability to build rapport and establish professional relationships with a wide range of people.

• Strong computer literacy, particularly within the Microsoft Office suite.

• Effective problem-solving skills and the ability to remain calm and adaptable in a busy environment.

• A proactive, hands-on approach with a positive, can-do attitude.

• Genuine empathy, patience, and respect when working with older people.

• The ability to adapt to new technologies, systems, and ways of working.

• Eligibility to work in New Zealand.

Why join us?

At Waterford Village, you'll have the opportunity to make a meaningful difference in the lives of our residents every day. You'll join a supportive team environment where your contribution is valued, your ideas are welcomed, and your work helps create a thriving community our residents are proud to call home.

If you're passionate about customer service, community engagement, and making a positive impact, we'd love to hear from you.

We strive to do better every day. Apply now and become part of our journey.

**Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**