Job Description

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

At SLS The Red Sea, a villa stay is more than accommodation — it’s a highly personalized experience where every detail feels effortless. As a Villa Host, you will be the dedicated point of contact for our villa guests, creating a seamless and memorable journey from arrival through to their final farewell.

Working closely with Front Office, Housekeeping, F&B, Spa, Concierge, Transportation, and other resort teams, you will anticipate guest needs, coordinate personalized experiences, and ensure every moment reflects the distinctive spirit of SLS.

Key Responsibilities

• Take ownership of the guest journey for assigned villas, from pre-arrival preparation through departure.
• Review guest profiles, preferences, VIP status, and special occasions to prepare personalized experiences.
• Conduct pre-arrival villa inspections to ensure cleanliness, amenities, maintenance, and overall presentation meet SLS standards.
• Personally welcome villa guests and support seamless in-villa check-in and check-out experiences.
• Build genuine relationships with guests and act as their key point of contact throughout their stay.
• Anticipate guest needs and coordinate requests with relevant resort departments through to completion.
• Arrange dining, spa and wellness experiences, resort activities, transportation, celebrations, and other personalized experiences.
• Coordinate in-villa dining, minibar, laundry, luggage, and other villa services as required.
• Ensure villa amenities, guest supplies, and special arrangements are prepared according to guest preferences.
• Identify opportunities to create memorable and personalized moments for guests.
• Respond promptly to guest requests, feedback, and concerns and support effective service recovery.
• Maintain accurate guest preferences, requests, and relevant stay information within hotel systems.
• Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates.
• Coordinate departure arrangements, including transportation, luggage, billing requirements, and individual guest requests.
• Maintain the highest standards of guest privacy, discretion, grooming, and professional conduct.
• Follow all SLS service standards, operational procedures, and health and safety requirements.

Qualifications

• Diploma or qualification in Hospitality Management or a related field is preferred.
• Minimum 2–3 years of experience in luxury hospitality, preferably within Villa Operations, Butler Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role.
• Previous experience in a luxury resort, villa, private residence, or high-end hospitality environment is preferred.
• Strong guest relations skills with the ability to anticipate needs and create personalized experiences.
• Good understanding of luxury service standards, guest etiquette, privacy, and discretion.
• Good knowledge of Front Office, F&B, Housekeeping, Concierge, and general resort operations.
• Comfortable using Property Management Systems (PMS) and standard hotel systems.
• Strong organizational and problem-solving skills with excellent attention to detail.
• Excellent communication and interpersonal skills with a warm and professional presence.
• Strong English communication skills, both written and verbal.
• Flexible, proactive, and able to remain composed in a fast-paced luxury hospitality environment.