Villa Experience Manager
Turks and Caicos | On-Site
A luxury Caribbean villa and beach club property seeks a Villa Experience Manager to lead guest-facing operations from pre-arrival through departure. A hands-on role for a service-driven leader with an eye for detail and a passion for bespoke hospitality.
Key Responsibilities
• Oversee all pre-arrival communication; ensure 24-hour response times, tailored recommendations, and proactive outreach up to 3 months ahead during peak periods.
• Personally welcome guests and conduct villa check-ins and orientations to Forbes 5-Star standards.
• Maintain daily touchpoints with in-house guests and VVIPs; deliver surprise-and-delight moments and fulfill all requests.
• Resolve guest concerns with urgency and diplomacy; log all glitches in the system within 12 hours.
• Inspect arrival and departure villas for immaculate presentation; partner with housekeeping and maintenance to ensure readiness.
• Implement SOPs and checklists; deliver daily/weekly reports and lead department briefings.
• Train, mentor, and develop the villa host team; conduct performance reviews and foster interdepartmental collaboration.
• Design personalized in-villa experiences and amenities; collect guest feedback to drive continuous improvement.
Qualifications
• Bachelor's degree in hospitality management or a related field preferred.
• Minimum 5 years of luxury experience in Front Office or Concierge operations in a supervisory role or higher. Preferably within a resort or private villa environment.
• Exceptional verbal and written communication skills with a keen eye for detail and guest nuance.
• Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office Suite.
• Availability to work flexible schedules, including weekends and holidays.
• Fluency in English required; additional languages are considered an asset.
• Valid driver's license required.
D.C. Global Talent Inc. is a boutique recruitment partner specializing in Hospitality and Foodservice across the Caribbean and the Americas. Since 2016, we've built a trusted reputation working with top-tier hotels in the industry.
Focused on our niche, we curate a network of exceptional talent and premier opportunities, driven by our team’s passion for hospitality and expertise in recruitment. We go beyond recruitment, delivering tailored solutions that integrate seamlessly with your organizational goals, acting as an extension of your HR efforts.
At the heart of D.C. Global Talent is our commitment to lasting partnerships. By building trust and expanding our network, we create transformative opportunities for both clients and candidates.
