Job Description

At CommunityAmerica Credit Union, our mission is simple: to guide our Members and communities on a path to thrive, helping them achieve financial peace of mind and confidently pursue financial freedom. We’re more than a credit union, we’re trusted financial partners, committed to personalized guidance, community impact, and member-centric innovation.

Joining CommunityAmerica means becoming part of an award-winning, purpose-driven culture built on collaboration, growth, and service excellence. We invest in our employees’ growth and success, just as we do for our Members.

Duties & Responsibilities

As a Video Teller Manager, you will lead a high-performing team dedicated to delivering exceptional service through CommunityAmerica’s video teller channel. You will play a key role in shaping the member experience, driving operational excellence, and supporting the credit union’s retail strategy through:

• Team Leadership & Development – Hire, coach, and inspire a high-performing team. Share meaningful feedback, support employees’ growth and empower them to reach their goals.
• Sales & Service Excellence – Champion a consultative sales culture that delivers personalized financial solutions. Guide your team in identifying Member needs and offering solutions that support their financial goals.
• Member Relationship – Resolve complex Member situations with empathy and professionalism.
• Performance Optimization – Monitor video teller channel performance metrics and implement strategies that enhance employee performance, service delivery, efficiency, and member satisfaction.
• Product Expertise & Training – Maintain deep knowledge of all credit union products and services. Ensure your team is well-trained and confident in presenting solutions to all Members.

Requirements

What You’ll Bring

• Bachelor’s degree in a related field or equivalent experience
• 4+ years of leadership experience (financial or retail preferred) required – CommunityAmerica knowledge and experience may substitute for leadership experience
• Proven ability to lead, coach, and develop teams
• Strong consultative sales and relationship-building skills
• Advanced problem-solving and conflict resolution abilities
• Deep understanding of financial products and regulatory standards
• Excellent communication and time management skills
• High level of confidentiality and professionalism
• Passion for community engagement and brand representation
• Ability to thrive in a fast-paced, team-oriented environment.

Why CommunityAmerica?

• Competitive PayEnjoy a strong base salary plus eligibility of Annual Manager Bonus.
• Comprehensive BenefitsAccess health, dental, vision, and retirement plans—with a focus on your physical and mental well-being.
• Award-Winning CultureJoin a team that takes pride in its mission and thrives in a meaningful, values-driven environment.
• Connection & CollaborationBe part of a community that fosters caring relationships, teamwork, and mutual support.
• Growth & DevelopmentBenefit from clear career pathways and ongoing learning opportunities to help you grow professionally.

Ready to Lead with Purpose?

If you’re passionate about developing teams, building community relationships, and delivering exceptional member experiences, we’d love to meet you. Apply today and become part of a team that values integrity, growth, and service.