Job Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Ever wondered what it feels like to be a Video Conferencing Specialist in Netcompany?

As part of our collaboration with Frontex, we are supporting the Digital Services Unit in delivering secure and reliable ICT services. We are looking for a Video Conferencing Specialist to support and enhance collaboration and audiovisual solutions for Frontex users, ICT teams, external stakeholders, and contractors operating within the Digital Services Unit.

As a Video Conferencing Specialist you will:

• Manage and support Cisco Webex video conferencing solutions, devices, and AV services
• Administer user accounts, profiles, and configuration templates through Cisco Control Hub
• Install, configure, and maintain Cisco conference devices and related accessories
• Provide daily technical support to end users for audio-visual and presentation services
• Troubleshoot audio, video, connectivity, and conferencing performance issues
• Monitor and ensure the availability, quality, and operability of AV equipment in meeting rooms
• Support and coordinate large-scale events requiring AV and video conferencing services
• Create technical documentation, user guides, and contribute to service improvements while collaborating with internal teams and contractors

Qualifications

What would make you a fit for the role:

• University degree in IT, Computer Science, Engineering, or a related field
• Minimum 2 years of experience in IT support, AV support, or conferencing systems
• Hands-on experience with Cisco Webex, Webex Devices, or similar conferencing platforms
• Good understanding of AV equipment setup, connectivity, and troubleshooting
• Experience managing incidents and service requests within defined SLAs
• Ability to create and maintain clear technical documentation and user guides
• Excellent verbal and written communication skills in English; knowledge of additional European languages is an advantage
• Service-oriented approach with strong troubleshooting and critical-thinking skills; certifications in Cisco Webex or AV/video conferencing technologies are beneficial

Additional Information

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/