The Vice President – Technology Presales, Client Solutioning, Transitioning and Service Delivery is a business-facing technology leadership role accountable for enabling revenue growth, seamless client transitions, and high-quality service delivery across industries and international geographies. This leader partners with Sales, Front-End teams, business units, clients, and providers to shape differentiated technology solutions, respond to RFPs, support due diligence and contracting, and drive delivery excellence across Data & AI, Cloud, Digital Workplace, Contact Center, Network and broader enterprise technology services. The role requires strong technical depth, commercial acumen, stakeholder influence, and an innovation-led mindset to deliver measurable outcomes in business growth, client experience, operational reliability, compliance, cost efficiency, and service quality.
Key Role & Responsibilities:
Lead technology presales and client solutioning to support new business growth across industries and global geographies.
Drive RFP responses, solution design, commercials, due diligence, client presentations, and contracting support.
Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, pricing models, and industry benchmarks.
Ensure seamless client transitions through strong stakeholder engagement, provider coordination, transition governance, and risk management.
Own technology service delivery outcomes including 99.99% availability, cost management, compliance, quality, and zero-escalation focus.
Influence business and client stakeholders through structured governance, value articulation, capability evangelization, and senior leadership engagement.
Identify and implement AI-led use cases to improve operations management, service efficiency, and technology-enabled business outcomes.
This is a business-facing role and demands a blend of technical expertise, client engagement, and innovative mindset to ensure effective contributions in business growth, client Transitions, high-quality, timely, and cost-effective service delivery.
As Vice President, the individual will work closely with cross-functional teams to enhance service delivery processes, foster innovation, and ensure the reliability and efficiency of technology services.
Tech Presales solutioning for business growth:
Influence diverse stakeholders through clear communication, structured collaboration, and strong articulation of technology-enabled business outcomes.
Client Transitions:
Drive zero-escalation transitions with strong quality scores, timely issue resolution, and alignment to client expectations and business goals.
Technology Service Delivery Excellence:
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
