of the Role
The Team Lead - TTS Client PMO, is expected to manage the TTS Client PMO team in Japan, which managers highly complex and time-sensitive client implementations/ projects covering cash management and trade products.
The Team Lead is also expected to manage a portfolio of such deals as a Project Manager.
Ensure timely delivery of projects and total client satisfaction for the projects managed by TTS Client PMO team: Implement client objectives within standard guidelines and timeframes
Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
In the project manager role act as the primary interface to client contacts, while coordinating all internal and external project related activities.
In the Team Lead role, act as the advisor to senior client counterparts in structuring project management approach.
Support Sales effort by participating as a part of the deal team to prepare client pitches.
Comply with all audit, regulatory and compliance directives.
Appropriately manage and resolve issues and escalations raised in the client PMO team, and in the projects through proper issue tracking and escalation channels.
Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.
Qualifications
10 years of client management and implementation/ project management experience.
In-depth knowledge and experience with cash/trade products and business processes.
Strong influencing skills to manage virtual teams.
Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.
Education
Bachelor's/University degree or equivalent experience is required, Masters degree is good to have.
Proficiency in both Japanese and English.
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Project and Program Management
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Program Management
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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