Job Description

WorkSmarter helps bridge enterprise-wide transformation initiatives directly to the needs of Consumer & Community Banking, focusing on modernizing how Card and Connected Commerce teams work through tailored practices, tools, and operating models. This team partners closely with Consumer & Community Banking leadership, translating broader firm strategies into actionable improvements for these teams—enabling them to adopt innovative approaches, leverage AI effectively, and achieve greater clarity and efficiency in their day-to-day operations.

As a Vice President – Strategy Manager within WorkSmarter, you will help shape the firm’s transformation agenda by driving adoption of modern ways of working, elevating operating models, and embedding AI-enabled practices into everyday execution. You will lead complex, high-impact initiatives, while partnering directly with Consumer & Community Banking leadership in Card and Connected Commerce to align their transformation goals.

Job Responsibilities

• Define strategy and lead technology adoption for Card and Connected Commerce in Consumer & Community Banking, ensuring modernization, AI integration, and improved operational efficiency and innovation.

• Drive cross-business alignment by convening executive forums to share best practices and accelerate transformation.

• Design and implement adoption strategies that deliver intuitive, valuable experiences for employees.

• Surface insights that inform enterprise investment and innovation decisions.

• Translate technology trends into actionable strategies for adoption and scale.

• Build and maintain expertise in core and emerging technologies, including GenAI and collaboration platforms.

• Drive change and transformation in meeting practices by encouraging the use of collaboration platforms, digital tools and best practices to have more impactful meetings

Required Qualifications, Capabilities, and Skills:

• 5+ years in Financial Services, Management Consulting, or Technology, with a focus on innovation, transformation, or change management / leadership.

• Proven track record of leading strategic initiatives and delivering measurable enterprise impact.

• Skilled at engaging C-suite stakeholders and senior leaders with clear, persuasive communication.

• Ability to distill complex challenges into strategic opportunities and actionable plans.

• Strong organizational, program management, and leadership skills.

• Demonstrated ability to build partnerships across diverse teams and functions.

• Ability to quickly learn and apply new tools and emerging technologies (e.g., GenAI, LLMs, collaboration platforms) to drive adoption and improve processes.

Preferred Qualifications, Capabilities, and Skills:

• Deep expertise in Microsoft 365 suite (Teams, OneDrive, MS Copilot) and other collaboration tools.

• Hands-on experience applying emerging technologies—including AI and large language models (LLMs) to solve business challenges and drive transformation.

• Ability to lead and deliver transformation initiatives, successfully guiding organizations and teams through changes to achieve sustainable cultural and operational improvements.

• Experience mentoring and developing high-performing teams.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans