The Vice President of Sales for CSD is responsible for the strategic sales leadership, staffing and performance management of a complex, multi‑brand sales organization that includes, select on-site Sales Galleries, Virtual Sales teams, and Telesales team. This leader ensures the successful execution of sales strategies, sales production, and customer experience initiatives that support both developer revenue streams.
Key Responsibilities
1. Strategic Leadership & Business Growth
Lead long‑term planning for cost effective sales delivery of on-site Sales Galleries, and partner with Virtual Sales and Telesales teams.
2. Operational Excellence
Oversee daily sales operations for Sales Teams.
Maintain high standards for staffing, training, sales processes and customer experience.
3. Sales & Marketing Performance Management
Lead a team of Sales Executives, Sales Managers, and Sales Directors to achieve volume, VPG, tour flow, and close rate targets.
4. Talent Leadership & Culture
Recruit, develop, and retain top talent across onsite and remote teams.
Foster a culture of recognition, engagement, and accountability, reflected in high ES scores and inclusive culture metrics.
Ensure leadership development and succession planning across all departments.
5. Financial & Performance Accountability
Exceed annual budgets and performance metrics for all sales channels.
6. Customer Experience & Quality Assurance
Champion a customer‑first philosophy, ensuring every interaction “leaves customers better than we found them.”
Oversee SMS performance, quality assurance processes, and continuous improvement in tour and sales delivery.
7. Cross‑Functional Collaboration
Partner with Central Sales Vice President of Sales, Marketing and Operations to ensure alignment and execution of enterprise initiatives.
Qualifications
10+ years of leadership experience in sales, marketing, or hospitality operations.
Proven success leading large distribution teams and multi‑channel sales organizations.
Expertise in on-site and virtual sales environments.
Strong financial acumen with experience managing $50M+ revenue portfolios.
Exceptional communication, change leadership, and organizational development skills.
Leadership Competencies
Strategic Sales Vision & Execution
Inspirational People Leadership
Customer‑Centric Mindset
Change Agility
Cross‑Functional Influence
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
