Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

We are seeking an experienced Senior ServiceNow Engineer with specific experience of implementing and supporting the GRC modules, IRM, BCM and TPRM.

Reporting to the ServiceNow Platform Manager, this role is a critical addition to the existing ServiceNow Core team. The successful candidate will work closely with the existing Senior ServiceNow Engineers to extend our ability to support and improve our use of IRM.

KEY RESPONSIBILITIES

Working as a Senior ServiceNow Engineer in the ServiceNow Team within the Service Management Department be a Subject Matter Expert (SME) for the ServiceNow product set, having responsibility for its development and for the operational delivery of the service. Responsible for ensuring that all aspects of the service delivery to the organisation meet the necessary levels of governance and quality by adhering to the underpinning policy and procedures for the product.

Responsible for the day to day technical management of the ServiceNow Product suite, with specific focus on GRC.
Responsible for translating business requirements into ServiceNow technical solutions optimizing automation and integration.
Responsible for triaging and estimating incoming enhancements and requests for the platform.
Responsible for ensuring all ServiceNow enhancements and integrations align to out-of-the-box best practice and maintain a high Health Scan score.
Responsible for providing technical governance, guidance and approval of changes submitted for review.
Responsible for managing the preparation for and testing of platform upgrades.
Responsible for working with the relevant process owners to ensure a smooth transition of all future process automations and integrations.
Responsible for ensuring the latest enhancements provided as part of the platform releases are utilized by identifying improvements and enhancements with the product that will deliver measurable cost savings or other improvements for the organisation.
Responsible for identifying any opportunities for enhancements to other products that the platform can provide based on cost savings, efficiency improvements or simplification by automation and/or streamlining.
Responsible for design and hands on development of complex and critical solutions for the ServiceNow platform based on business requirements.
Responsible for all audit and IT Security requirements (EMEA and Tokyo Head Office requirements).
Responsible for creating and maintaining documentation including Policy, Process, Procedures and supporting detailed technical reference material.
Responsible for ensuring all relevant training materials and guides are available for the platform.
Oversight of development and administrative tasks carried out by junior and off-shore members of the team.

Maintain and enhance good working relationships with stakeholders, across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company, and working in support of the One MUFG and overall Group strategy.

WORK EXPERIENCE

The role holder will have 5+ years of technical experience with implementing and supporting ServiceNow. Specifically they will have experience of implementing and have an in depth understanding of the IRM module.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

• Technical Knowledge Strong understanding of risk management, and ServiceNow best practices.
• Problem-Solving Skills Expertise in root cause analysis and problem-solving techniques to address complex IT issues.
• Regulatory Understanding Proven experience ensuring compliance with regulatory standards in the financial/technology sector. Experience with DORA would be ideal.
• Interpersonal Skills Exceptional communication, leadership, and collaboration skills to work effectively with cross-functional teams and drive technology initiatives.

Education / Qualifications:

• Educated to degree level, ideally in Information Technology, Computer Science, Engineering, or a related field.
• Relevant and current ServiceNow certifications.
• Familiarity with frameworks such as ITIL and COBIT.
• Experience working in regulated environments, particularly in finance, insurance, or critical infrastructure sectors.
  

PERSONAL REQUIREMENTS

• Evidence of effective communication skills both written and verbal including presentations
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Results driven, with a strong sense of accountability
• An ability to operate with urgency and prioritise work accordingly
• A structured and logical approach to work
• Excellent interpersonal skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.