Acosta Group

Vice President, Retail Operations

Acosta Group  •  Bentonville, AR (Onsite)  •  8 days ago
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Job Description

The Vice President, Retail Operations is responsible for leading the execution of highly technical, in‑store shopper engagement programs while driving the development and scaling of new business and innovative service offerings. This leader will design and implement operational frameworks that enable innovation, ensure measurable performance, and seamlessly integrate new programs into existing retail operations.

This role plays a critical part in advancing technology‑enabled solutions, including leveraging AI, data analytics, and automation to enhance execution, optimize performance, and deliver next‑generation shopper engagement experiences across the retail environment.

  • Technical Program Execution
    Lead the execution of complex, technology‑enabled in‑store shopper engagement programs, ensuring consistent delivery and scalable performance.
  • KPI Development & Performance Management
    Design and implement scorecarding and KPI frameworks; monitor program performance and make adjustments to ensure targets are met or exceeded.
  • New Business & Service Innovation
    Oversee the development of new service offerings from concept through pilot and full rollout, ensuring operational readiness and long‑term viability.
  • Operational Framework Development
    Build structured, repeatable processes that support efficient execution, scalability, and consistency across all programs.
  • AI & Data-Driven Enablement
    Leverage AI, advanced analytics, and emerging technologies to optimize field execution, enhance decision‑making, and drive continuous improvement.
  • Business Integration
    Identify opportunities to integrate new programs into existing operations, ensuring alignment with current infrastructure and maximizing efficiency.
  • Cross‑Functional Leadership
    Partner across Sales, Analytics, Finance, HR, and Compliance to ensure alignment, feasibility, and successful execution of initiatives.
  • Vendor & Partner Management
    Establish and manage strong relationships with external vendors and technology partners to support innovation and ensure accountability.
  • Technical Program Execution
    Lead the execution of complex, technology‑enabled in‑store shopper engagement programs, ensuring consistent delivery and scalable performance.
  • KPI Development & Performance Management
    Design and implement scorecarding and KPI frameworks; monitor program performance and make adjustments to ensure targets are met or exceeded.
  • New Business & Service Innovation
    Oversee the development of new service offerings from concept through pilot and full rollout, ensuring operational readiness and long‑term viability.
  • Operational Framework Development
    Build structured, repeatable processes that support efficient execution, scalability, and consistency across all programs.
  • AI & Data-Driven Enablement
    Leverage AI, advanced analytics, and emerging technologies to optimize field execution, enhance decision‑making, and drive continuous improvement.
  • Business Integration
    Identify opportunities to integrate new programs into existing operations, ensuring alignment with current infrastructure and maximizing efficiency.
  • Cross‑Functional Leadership
    Partner across Sales, Analytics, Finance, HR, and Compliance to ensure alignment, feasibility, and successful execution of initiatives.
  • Vendor & Partner Management
    Establish and manage strong relationships with external vendors and technology partners to support innovation and ensure accountability.

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Acosta Group

About Acosta Group

Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.

Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.

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Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.

Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Jacksonville, Florida
Year Founded
Unknown
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