The Vice President-Quality is the lead executive overseeing improvements in quality of care, reduction of harm to patients and adherence to regulatory requirements and accreditation standards.
This position provides the strategic direction for reducing preventable harm, attaining unsurpassed clinical and patient-reported outcomes, and building facility- and community-wide participation through transparency, collaboration, and mutual learning. Working in partnership with senior administrative and medical staff leadership, the position will oversee the institutional approach to care transformation and lead a comprehensive quality/performance improvement program, including but not limited to Clinical Improvement, Patient Safety, Regulatory and Accreditation, Infection Prevention and Patient Relations.
Skills and capabilities of the person in this role include:
• Skillfully leads change, both operational and cultural, in complex political environments
• Distinctive problem-solver who can disaggregate complex problems, determine root causes to the problems' manifestations, define and execute targeted analyses to prove or disprove hypotheses, and then synthesize a compelling story for change
• Collaborator with high emotional intelligence, who works with multiple partners, bringing consensus and unified action to bear in the market for Mercy's patients
• Effective communicator who listens and speaks with the ability to readily engender confidence and trust and can influence others in a matrix relationship
• Effective presentation skills and leadership stature to chair meetings and conduct open-forum discussions
• Depersonalized leadership style enabling team collaboration and collective credit
Required Education/Skills/Experience:
Master's Degree required in Health care administration or related field.
Minimum of 10 years of direct healthcare management and quality improvement experience
Desired Skills and Knowledge:
• Demonstrated experience in clinical quality, safety, regulatory, performance improvement
• Demonstrated knowledge of quality improvement principles and practices (i.e., Six Sigma, Lean, A3, PDCA)
• Detailed knowledge in areas of quality and patient safety, measurement and data analysis, quality and patient safety related public reporting requirements, process improvement, healthcare processes, facilitation, coaching and team building
• Knowledge of statistics, data collection, analysis, and data presentation;
• Knowledge of federal and state laws and regulations and accreditation standards, including CMS, Joint Commission, other
• Ability to prioritize quality improvement strategies and choose how best to narrow quality gaps for clinical programs and outcomes and proven ability to achieve results
• Systematic thinking with demonstrated ability to lead change initiatives
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
