Job Description

As an Onboarding Product Manager, you will apply strong product discipline to develop strategy for a critical component of the platform and lead end-to-end execution across Business and Technology workstreams—proactively managing senior stakeholder expectations and competing priorities, while mobilizing partners throughout delivery to achieve measurable business, client, and operational outcomes.

Join the Asset Management Product and Experience (AMPX) team to deliver differentiated client experiences and scalable operating models through innovative products. Immerse yourself in our people and business, drive process and technology change, and build high-performing collaborations with Engineering and Design partners. Within AMPX, the Client Service Experience team drives the development of capabilities for the pre-onboarding, onboarding, and servicing phases of the client lifecycle. We are undertaking significant business process and client experience initiatives to meet our clients’ needs and AM’s growth ambition.

Job Responsibilities:

• Define and maintain the onboarding product vision and roadmap, aligned to business priorities, operating model needs, and client experience goals.
• Lead transformation management and business change for onboarding capabilities, driving adoption, operational readiness, and measurable outcomes.
• Develop and execute strategy for onboarding journeys (e.g., prospect-to-client conversion, information capture, approvals, documentation/workflow), optimizing for speed, transparency, and quality.
• Establish and run governance and execution cadence (planning, delivery milestones, dependency management, issue management, decision making, and escalation).
• Define OKRs and success metrics tied to cycle time, throughput, quality, rework, client experience, and operational efficiency.
• Own the product backlog and prioritize features in collaboration with stakeholders while managing scope, timelines, dependencies, and risk.
• Communicate complex process and technology topics clearly, producing crisp updates, decisions, and action plans for varied audiences.
• Proactively manage senior stakeholders, shape agendas, navigate competing priorities, and drive timely decisions and escalations as needed.
• Use data to inform decisions and continuous improvement; ensure data quality and monitoring are in place for ongoing oversight.

Required Qualifications, Capabilities, and Skills:

• Hands-on product management experience with agile product practices (roadmaps, backlogs, prioritization, iterative delivery).
• High data literacy, with the ability to analyze and communicate insights effectively (e.g., funnel metrics, cycle time, defect/rework, adoption).
• Excellent stakeholder management skills; comfortable influencing senior leaders and facilitating decision-making.
• Strong written and verbal communication, documentation, analytical thinking, and sound judgment.
• Ability to learn new domains quickly and translate business problems into clear product outcomes and requirements.

Preferred Qualifications, Capabilities, and Skills:

• Asset Management experience and/or experience delivering solutions for a Client Service organization.
• Experience partnering with UX research/design to improve client and user journeys.
• Familiarity with onboarding, KYC/client due diligence concepts, documentation/workflow, or client lifecycle operations.
• AI-driven mindset, with a desire to apply AI-enabled tooling to improve product decisioning, documentation quality, and delivery velocity with triad partners.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans