Job Description

A high-impact leadership role blending hands-on UAT ownership, team management, and innovation in automation and tooling to accelerate delivery and raise quality in a fast-paced product environment.

As a Product Delivery Lead in Card Pricing, you will own end-to-end testing strategy and execution for strategic initiatives, including platform modernization and new pricing capabilities. You will lead a team of testers, drive quality governance, and establish a scalable test automation vision to improve speed, coverage, and reliability of releases.

Job Responsibilities

• Own and lead end-to-end UAT strategy and delivery across Card Pricing initiatives, ensuring alignment with business objectives and release timelines, while creasing coverage and reducing cycle time

• Define and govern the UAT approach, test plans, execution strategy, including dependencies, risks, assumptions, and entry/exit criteria

• Oversee execution of complex pricing scenarios; ensure accurate results, evidence, and defect documentation

• Lead defect triage, prioritization, and resolution, partnering across Product, Technology, and Operations teams

• Reconcile results across test cycles, environments, and partner groups, driving resolution of discrepancies

• Manage and develop a team of UAT analysts, drive accountability and performance

• Act as primary escalation point and provide clear executive-level status reporting

• Identify and implement automation opportunities, including CI/CD integration and reusable frameworks

• Ensure adherence to governance, controls, and regulatory requirements (e.g., APR) and partner with stakeholders across Product, Technology, Risk, and Ops to remove blockers and ensure delivery

• Drive continuous improvement in processes, tools, and testing efficiency while Leveraging AI/GenAI tools to improve test design, execution, and reporting

Required qualifications, Skills and Capabilities

• Bachelor’s degree or equivalent practical experience

• 7+ years of experience in testing/UAT, including test strategy, planning, and execution

• Prior experience in people management or team leadership

• Strong experience with JIRA workflows and defect management, End-to-end testing lifecycle, Test management tools, SQL for data validation and analysis

• Experience with Agile software development methodology

• Strong written and verbal communication skills, including ability to prepare executive-level updates

• Strong organizational and project management skills; ability to manage competing priorities under tight deadlines

• Proven ability to collaborate effectively across cross-functional teams

• High initiative, ownership mindset, and ability to operate in a fast-paced, ambiguous environment

Preferred qualifications, skills and capabilities

• Experience in Card Pricing, financial services, or regulated environments

• Hands-on experience with test automation frameworks and CI/CD integration

• Familiarity with AI/GenAI-enabled testing tools

• Exposure to real-time systems and API-based architectures

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans