Join JPMorgan Chase and lead operational excellence and transformative impact as a Vice President, Process Improvement & AI Enablement within Merchant Services Client Onboarding and Servicing (COS). This role is responsible for identifying, designing, and implementing process improvements that do not require large-scale system development or significant technology investment. The focus is on leveraging artificial intelligence and data-driven approaches, as well as influencing policy and procedure changes, to eliminate manual work, automate workflows, consolidate activities, and optimize operational practices for maximum efficiency.
As a Vice President Improvement Manager within Process Improvement & AI Enablement, you will drive targeted initiatives to optimize business processes and enable scalable, sustainable change. You will be responsible for identifying opportunities in an assigned area and partnering with business leaders and other cross-functional partners as needed, such as risk and controls, to deliver measurable improvements, accelerate adoption of AI-enabled solutions, and foster a culture of innovation and accountability. Success requires a proactive leader with a strong sense of urgency, drive, and ownership, comfortable exploring new ways of working and challenging the status quo. You will leverage your expertise in process improvement, analytics, and AI to identify opportunities, quantify impact, and drive execution in a regulated environment.
Job Responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities and skills
What Success Looks Like
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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