Job Description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Vice President, Practice Head is responsible for driving revenue growth, solution development and market positioning, by combining industry expertise and account management growth leadership. The individual will work with the Executive Team to define and execute the go to market strategy and achieve company revenue and growth targets.

What You'll Do:

The Vice President, Practice Head, Energy & Services Growth is responsible for driving profitable growth within a defined industry vertical by combining deep domain expertise with strategic account leadership. This role focuses on expanding and optimizing existing client relationships, while enabling new business through industry insight and solution development. It operates at the intersection of revenue growth, client strategy, and operational execution.

The Practice Head partners closely with Sales, Operations, and Executive Leadership to shape go-to-market strategy, unlock organic growth, and build differentiated solutions that deliver measurable client and business outcomes.

Key Responsibilities

Account Ownership & Growth

• Own and develop strategic account plans across a portfolio of key clients

• Drive organic revenue growth (target: ~20–25% annually)

• Identify and execute on upsell, cross-sell, and expansion opportunities

• Map client organizations and uncover new areas of value creation

• Build long-term, executive-level client relationships

Industry Expertise & Solutioning

• Act as the SME for the vertical (Utilities Energy / Home Services OR Auto)

• Translate industry knowledge into commercial opportunities and scalable solutions

• Partner with Operations and Technology teams to shape service offerings and delivery models

• Provide practical, experience-based insight into client operations and business drivers

New Business Enablement

• Support Sales in late-stage deals, solution validation, and onboarding

• Contribute to value proposition development and market positioning

• Help define target segments and growth opportunities within the vertical

Strategic & Market Leadership

• Contribute to and execute go-to-market strategy for the vertical

• Identify market trends, competitive insights, and innovation opportunities

• Translate client and market feedback into actionable business improvements

• Represent the company in client forums and industry conversations

Cross-Functional Leadership

• Partner across Sales, Delivery, and Recruitment to ensure alignment and execution

• Navigate internal trade-offs and constraints while protecting client outcomes

• Influence without authority in a fast-paced, matrixed environment

Success Measures (First 6–12 Months)

• Complete account mapping and strategic plans across key clients

• Deliver measurable organic growth within the portfolio

• Establish credibility as a trusted advisor internally and externally

• Improve client penetration, retention, and expansion pipeline

• Effectively support new business solutioning and onboarding

**This job posting is for an existing vacancy.

What are we looking for?

Experience

• 10+ years in BPO, outsourcing, or service-based environments

• Strong background in account management / account growth leadership

• Deep expertise in : Utilities / Energy / Home Services

• Experience across both client-side and BPO/vendor environments strongly preferred

Capabilities

• Proven ability to drive growth within existing accounts

• Strong commercial acumen (understands margin, scalability, and trade-offs)

• Ability to convert industry insight into revenue opportunities

• Comfortable operating in cross-functional, high-accountability environments

• Strategic thinker with a structured, data-informed approach

Profile Traits

• Deep understanding of how client businesses operate end-to-end

• Strong presence and ability to influence senior stakeholders

• Balanced approach: strategic thinking + hands-on execution

• Confident, commercially driven, and outcome-oriented

Education

• Bachelor’s degree required

• MBA or equivalent preferred

Compensation & Structure

• Base salary + performance bonus (20–30%)

• Target base range: $140K–$180K USD (flexible based on experience)

• Not a commission-heavy sales role

Location & Travel

• North America (remote/home-based)

• Travel: ~20%

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

Why Join Us?

• Growth Opportunities We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!