Job Description

KEY RESPONSIBILITIES

Governance & Frameworks

1. Own and maintain the overall Testing Strategy and governance framework for Group Operations (GO).
2. Define, implement and maintain standard templates, processes, and dashboards for reuse across initiatives.
3. Oversee test governance, ensuring compliance with Bank IT, Audit, and Compliance standards.
4. Provide oversight of large/critical projects to ensure quality assurance practices are rigorously followed.

Operational Delivery

1. Provide oversight on testing progress across initiatives (health, timelines, risks).
2. Monitor adherence to testing entry/exit criteria without having to directly manage every test.
3. Track test readiness and completion status across Transformation and BAU.

User Enablement & Scheduling

1. Develop and deliver training programmes for Ops users (test scripting, execution, defect logging).
2. Establish a process to capture and monitor user availability for testing across 260+ initiatives.
3. Where possible, participate in planning of user testing schedules to ensure feasibility and visibility.

Continuous Improvement

1. Drive adoption of reusable test assets (scenario libraries, test packs).
2. Capture lessons learned from each cycle and update frameworks accordingly.
3. Track and report on testing KPIs (e.g., defect leakage, rework rates).

Post-Transformation (BAU)

1. Continue to govern and support testing for BAU change requests and BU-driven initiatives.
2. Sustain continuous improvement in testing practices and user capability.

COMPETENCIES/SKILLS REQUIRED:

Technical/Functional Skills

• Proficiency in Microsoft office tool (i.e MS Words, Excel, Powerpoint)
• Strong knowledge of testing methodologies (unit, integration, system, UAT).
• Hands-on experience with test management tools (e.g. JIRA, ALM).
• Exposure to test automation e.g HP ALM, LoadRunner is a plus.
• Prior experience in banking/finance testing preferred.

Non-Technical Skills

• Ability to multi-task in a fast paced environment
• Ability to work independently and results driven
• Excellent leadership, facilitation, and stakeholder management skills.
• Ability to translate technical testing needs into business-aligned outcomes.
• Proven experience in managing user testing in large-scale programmes (preferably in financial services).
• Strong skills in training, coaching, and stakeholder management.
• Organised and pragmatic — able to balance standards with operational realities.