Job Description

• Full P&L responsibility for the service division, with expectations of consistent year-over-year growth.
• Forecast and maintain appropriate staffing levels to meet customer and operational demands.
• Develop and lead a highly capable service team through training and development programs that enhance technical expertise and customer engagement.
• Expand and strengthen relationships with new and existing customers in collaboration with sales teams to drive revenue and long-term client satisfaction.
• Collaborate with equipment sales teams to increase brand value and address service and fulfillment challenges.
• Reinforce a high-performance culture focused on safety, customer satisfaction, and operational excellence.
• Proactively manage customer relationships and resolve issues with transparency and continuous improvement practices.
• Monitor and analyze key business metrics to identify performance gaps and implement effective solutions.
• Oversee service contract management to ensure profitability and client retention.
• Ensure field productivity goals, quality assurance, and service delivery standards are consistently met or exceeded.
• Work cross-functionally with internal teams and business counterparts to drive growth, maintain profitability, and uphold a strong reputation for service excellence.

• Bachelor’s degree / MBA preferred.
• Demonstrated success in P&L management with a focus on growth and profitability.
• Proven leadership and team-building skills with the ability to motivate and inspire high-performing teams.
• Strong business development skills and customer relationship management capabilities.
• Effective communicator with solid financial and operational acumen.
• In-depth knowledge of HVAC products and commercial service operations; union environment experience preferred.
• Proficiency in Microsoft Office Suite and service management/financial software.
• Master HVAC license in MD, DC, PA, WV, or VA is highly desirable.