Job Description

Overview

On behalf of our client, a growing, multi-site distributor of large-format home and commercial furnishings with distribution operations across the United States, we are seeking an accomplished Vice President of Operations to unify and strengthen a nationwide distribution and customer-service network. This is a true operating leadership role, not a strategy-only seat. You will build a disciplined, scalable multi-site operating model while improving service, cost, consistency, accountability, and execution across the network. Reporting directly to ownership and partnering closely with the VP of Sales, you will have direct influence over a nationwide operation, real ownership of how it runs, and visible impact on customers, culture, and results.

Key Responsibilities

• Stabilize leadership, staffing, safety, and daily execution across the distribution center network
• Standardize warehouse and customer-service procedures, controls, KPIs, and operating routines company-wide
• Assess and implement a practical hub-and-spoke operating model, including facility roles, capacity, routing, will-call, and shipping methods
• Improve carrier, 3PL, freight, and last-mile delivery performance
• Own the national customer-service organization, including customer experience, response times, open-order execution, and service recovery
• Identify underperforming locations and leadership gaps and build concrete action plans to close them
• Build SOPs, budgets, and performance-management processes that scale across a growing network
• Recruit, coach, and develop a stronger permanent bench of local operating leaders
• Strengthen day-to-day coordination between Operations, Sales, and other functions to build a customer-focused operating culture
• Spend regular, meaningful time inside facilities working alongside local teams, not managing exclusively through reports

Requirements

Required Qualifications

• 10+ years of progressive operations leadership experience
• Proven track record leading and improving complex, multi-site warehouse or distribution networks
• Demonstrated success stabilizing operations and developing capable local leaders
• Significant experience with freight, carrier, 3PL, routing, transfers, and last-mile delivery
• Experience building SOPs, KPIs, budgets, and performance-management processes
• Strong people leadership with meaningful safety and compliance responsibility
• Excellent analytical judgment, communication skills, and business acumen
• Comfortable spending substantial time on-site in distribution facilities
• Bachelor's degree, or equivalent education combined with progressive operating experience
• Must be authorized to work in the United States

Preferred Qualifications

• Direct leadership of both distribution and customer-service functions
• Experience with distribution-footprint rationalization or hub-and-spoke network design
• Background in furniture, building products, appliances, flooring, cabinets/countertops, commercial equipment, plumbing/HVAC, or other bulky, high-cube product distribution
• International container-flow or import logistics exposure
• Experience partnering closely with a private ownership group or board
• Track record building alignment across stakeholders before moving teams into execution

Benefits

• Base salary: $170,000 to $210,000, based on experience and location
• Annual performance bonus target:
• Comprehensive benefits package including medical, dental, and vision coverage, retirement plan, and paid time off (specific plan details shared during the interview process)
• Additional benefits to be discussed with qualified candidates

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.

Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.

Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.

Connecticut: We provide wage range information upon request or before discussing compensation.

New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.