Responsive recruiter
SERVPRO's Former Franchise of the Year, Team Wall, is hiring for a Vice President of Operations.
Get a feel for who we are by checking out our Instagram:
https://www.instagram.com/servproteamwall/?hl=en
We are looking for an executive who thrives on execution and strategic leadership.
We are on the hunt for a dynamic, high-performing VPO to lead our day-to-day operations. This role demands exceptional adaptability, resilience, and a proven track record of execution. If you have the hustle to drive a fast-growing team and a passion for helping communities recover when disaster strikes, we want to hear from you. Help us continue making disasters “Like it never even happened.”
The Vice President of Operations (VPO) is expected to be the leader of the office, understand all aspects of operations, have responsibility for personnel, manage financial performance, and ensure client satisfaction. Although there is a manager of each core process, the VPO must ensure each process is functioning properly, foresee and address issues, and communicate with subject matter experts as necessary. The core processes within each office are mitigation, construction, administration, finance, and sales.
· Understand daily activities of the mitigation and construction departments.
· Ensure operating procedures are followed on all mitigation and construction work and communication takes place.
· Address concerns and weaknesses, such as employee issues, scoping concerns, workmanship, and opportunities to maximize revenue.
· Perform site visits to ensure quality and standards meet expectations.
· Review and analyze reports to identify areas of improvement.
· Fully understand the progress of large jobs, costs incurred, and ensure completion dates are met.
· Maintain awareness and timeliness of estimating turnaround and accuracy.
· Understand the workflow and scheduling of mitigation and construction related activities.
· Maintain awareness of certain activities via dashboards to address concerns related to documentation, estimating, and billing.
· Correspond with SME to share ideas, address concerns, and communication.
· Manage overhead and labor costs.
· Escalate customer-related finance issues, i.e. AR, damage reimbursement.
· Review weekly and monthly financials and fully understand/explain irregularities and take action as necessary.
· Develop annual budgets and achieve those goals.
· Maintain awareness and assist sales activities.
· Success requires excellent oral and written communication skills, proven leadership abilities, and a diverse background with strong technical, business and managerial skills.
· Excellent communication skills; plus, strong interpersonal and other management skills required to develop and motivate a diverse workforce across multiple business lines.
· Candidates should strongly demonstrate the following competencies: Hustle, Drive for Results, Innovation, Vision and Strategy, Risk Taking and Initiative and Team Leadership and People Development.
· Demonstrate analytical and strategic planning capabilities. (Profit and loss experience is preferred).
This is a hands-on, operational management environment that emphasizes executive relationships, teamwork, and open collaboration with a strong customer focus. We provide 24-hour emergency service.
· 401k +matching
· Medical/Dental/Vision
· Generous PTO policy
· Training & Development
. Year-end bonus based on company profitability and performance milestones
Competitive Executive Salary based on candidate qualifications and experience, plus year end bonus based on company’s performance.
Compensation: $145,000.00 - $155,000.00 per year
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Our vision at Servpro Industries, LLC is to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 2,000 franchises nationwide, we are growing rapidly creating exciting opportunities for "A Level" talent at our Corporate headquarters in Gallatin, TN.
As a valued Servpro Industries, LLC employee, you'll be part of a stable, growing company offering state-of-the-art customer service and products throughout the United States and an excellent working environment for its employees. The top qualified candidate will receive an attractive salary and competitive benefits.
Do you love a challenge? Are you motivated to help people succeed? Do you have a dream? Do you want to form relationships with quality people? Do you just love the color green? Servpro Industries, LLC may just be for you.
Servpro Industries, LLC is an Equal Opportunity Employer M/F/D/V.
